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Customer Service Representative

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Old Forge NY USA, United States Old Forge Camping Resort Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Old Forge Camping Resort. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing reservations, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:

  • Guest Relations: Provide friendly and professional service to all guests, responding to their needs and resolving any issues in a timely and efficient manner.
  • Reservation Management: Administer the reservation process, ensuring accurate and up-to-date information is maintained in our system.
  • Front Desk Operations: Manage the front desk area, handling check-in and check-out processes, and providing information to guests about our resort and local attractions.
  • Team Collaboration: Work closely with our maintenance and housekeeping teams to ensure a smooth and efficient operation of the resort.
  • Communication: Effectively communicate with guests, team members, and management to ensure a positive and professional experience.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in customer service, hospitality, or a related field is an asset.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in computer software and systems.
  • Availability: Ability to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional development.
  • Team Environment: A dynamic and supportive team environment.