Customer Service Representative

4 weeks ago


Old Hickory, Tennessee, United States Reliable Automatic Sprinkler Co., Inc. Full time
Job Overview

Reliable Automatic Sprinkler Co., Inc. is a leading manufacturer and distributor of fire protection products. We are seeking a highly skilled Customer Service Representative to join our team at the Nashville Distribution Center in Old Hickory, TN.

The ideal candidate will possess excellent communication and interpersonal skills, with a strong commitment to providing exceptional customer service. Key responsibilities include:

  • Providing timely and accurate information to customers via phone, email, and other channels
  • Processing customer orders, changes, and returns
  • Resolving customer complaints through investigation and solution development
  • Working closely with the Operations Supervisor and Sales Representatives to ensure seamless service delivery
  • Maintaining accurate customer database records

Requirements

  • 2+ years of customer service experience in the manufacturing or construction industry
  • Strong communication and interpersonal skills
  • Excellent time management and problem-solving abilities
  • Proficiency in Microsoft Office, Microsoft CRM Dynamics, and ERP Software

Benefits

  • Medical, Dental, Vision, and FSA benefits
  • 401k with company match
  • Company-provided Life Insurance and AD&D
  • 2 weeks of vacation after 6 months of employment
  • 10 paid holidays

Reliable Automatic Sprinkler Co., Inc. is an equal opportunity employer.



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