Customer Service Representative
4 weeks ago
Reliable Automatic Sprinkler Co., Inc. is a leading manufacturer and distributor of fire protection products. We are seeking a highly skilled Customer Service Representative to join our team at the Nashville Distribution Center in Old Hickory, TN.
The ideal candidate will possess excellent communication and interpersonal skills, with a strong commitment to providing exceptional customer service. Key responsibilities include:
- Providing timely and accurate information to customers via phone, email, and other channels
- Processing customer orders, changes, and returns
- Resolving customer complaints through investigation and solution development
- Working closely with the Operations Supervisor and Sales Representatives to ensure seamless service delivery
- Maintaining accurate customer database records
Requirements
- 2+ years of customer service experience in the manufacturing or construction industry
- Strong communication and interpersonal skills
- Excellent time management and problem-solving abilities
- Proficiency in Microsoft Office, Microsoft CRM Dynamics, and ERP Software
Benefits
- Medical, Dental, Vision, and FSA benefits
- 401k with company match
- Company-provided Life Insurance and AD&D
- 2 weeks of vacation after 6 months of employment
- 10 paid holidays
Reliable Automatic Sprinkler Co., Inc. is an equal opportunity employer.
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