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Customer Service Representative

1 month ago


Pigeon Forge, United States Sherwin-Williams Full time

About the Role We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth. Key Responsibilities Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner Build and maintain strong relationships with customers, understanding their needs and preferences to provide personalized solutions Process sales transactions accurately and efficiently, ensuring high levels of customer satisfaction Meet and exceed sales targets, achieving monthly, quarterly, and yearly goals Stay up-to-date with product knowledge, providing expert advice to customers on our range of paint and paint-related products Assist with inventory management, maintaining accurate records and ensuring stock levels are optimized Participate in visual merchandising and store displays, creating an engaging and welcoming store environment Requirements High school diploma or equivalent required; degree in business or related field preferred Minimum 1 year experience in customer service, sales, or retail environment Ability to read, write, and communicate in English and Spanish Valid driver's license and reliable transportation Ability to lift up to 50 pounds and stand for long periods What We Offer As a valued member of our team, you will enjoy a range of benefits, including competitive compensation, comprehensive training, and opportunities for career advancement. We are committed to creating a diverse and inclusive work environment, where everyone feels valued and supported.