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Bilingual Spanish Customer Service Representative
4 weeks ago
PNC Financial Services Group is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Video Banking Center, you will play a critical role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities
- Provide top-notch customer service and support to a diverse range of customers, leveraging your excellent communication and problem-solving skills.
- Utilize your knowledge of banking products and services to resolve customer inquiries and issues in a timely and professional manner.
- Collaborate with internal stakeholders to ensure seamless customer experiences and drive business results.
- Stay up-to-date on industry trends and regulatory requirements to maintain a high level of expertise and provide informed guidance to customers.
Requirements
To succeed in this role, you will need:
- A strong understanding of banking products and services, with a focus on customer service and support.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Proven problem-solving and analytical skills, with the ability to think critically and make informed decisions.
- A high level of adaptability and flexibility, with the ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- Experience working in a customer-facing role, with a focus on banking or financial services.
- Knowledge of industry trends and regulatory requirements, with a focus on customer service and support.
- Proven ability to work in a team environment, with a focus on collaboration and communication.
Benefits
PNC Financial Services Group offers a comprehensive range of benefits to support the health, well-being, and career development of our employees. These include:
- Medical, dental, and vision coverage.
- 401(k) and pension plans.
- Employee assistance programs.
- Training and development opportunities.
Equal Employment Opportunity
PNC Financial Services Group is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.
