DevOps Support Engineer
13 hours ago
Copado is the leading DevOps platform for Salesforce and cloud-based applications. Our platform enables businesses to streamline their software delivery processes, reducing release times and improving overall efficiency.
We're seeking a highly skilled DevOps Support Engineer to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our customers, resolving complex issues, and ensuring seamless support experiences.
Key Responsibilities:
- Manage case queues and respond to customer inquiries in a timely and professional manner
- Provide technical support and troubleshooting for Copado platform-related issues
- Develop and maintain technical expertise in assigned areas of product functionality
- Collaborate with cross-functional teams to resolve customer issues and improve support processes
Requirements:
- 1-5 years of experience in Salesforce and customer support or DevOps
- Knowledge of SaaS environments, integrated technologies, and development tools
- Experience with branching strategy and hosted version control vendors, Copado and Salesforce
- Excellent communication and problem-solving skills
We offer a competitive salary range of $80,000-$82,000 USD, plus a comprehensive benefits package, including stock options, health benefits, and a parental leave program.
Copado is an equal employment opportunity employer and welcomes applications from diverse candidates.
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