Branch Operations Manager

4 weeks ago


Florence, South Carolina, United States National HME, Inc. Full time

h3JobDescription/h3pJobTitle:BranchOperationsManager/ppJobType:Full-time/ppLocation:Florence,SC/ppJobSummary:/ppTheBranchOperationsManagerisresponsibleforthedailyoperationsofabranchand/orsatellitelocationthatdelivers,services,andpicksupdurablemedicalequipment.TheBranchOperationsManagerensuresthatthebranchisoperatinginafiscallysoundmannerwhileachievingthecompany'smissionandfamilystandardinaccordancewiththepolicies/proceduresofNHME./ph3KeyResponsibilities:/h3ulliPerformdailyreviewsofsupervisedpersonneltoensuretheyareperformingtheirjobscompletelyandasexpected./liliReviewtimesheetstoidentifypotentiallyavoidableovertimeandschedulepersonnelaccordingly./liliReviewallemployeepersonnelrecordstoupdateasneeded./liliReviewTechnicianon-callschedulestoensurepropercoverage./liliAddressbehavioralissuesasneededaccordingtopolicy./liliReviewandadministerauthorityforallrequestedPTOfromstaff./liliMeetweeklywithstafftodiscussimprovements,issues,andservicestandards./liliCompleteallrequiredAdvanceOnlineeducation,certification,andcompetencytesting./liliPerformandcompletealljobfunctionsforallthepositionsmanaged./liliCompletecompetenciesfordeliverytechnicianandwarehousepositions./liliMaintainallpersonnelfiles,patientmedicalrecords,andcontracts,andkeeptheminasecuredarea./liliReviewemergencyprocedurepolicywithallstaffanddocumentaccordinglyannually./liliReviewHIPPAproceduresannuallywithallstaffanddocumentaccordinglyannually./liliIn-serviceallNHMEpersonnelonproperrespiratorytherapyprotocol./liliObservecompanyprotocolandpolicyregardingRespiratoryTherapy./liliTrainallstaffhowtocommunicateaboutrespiratoryintensivesituations./liliReviewcomputersoftwaretoensureallordersarebeingcompletedinatimelyfashion./liliCoordinatestaffintheeventofadisasteraccordingtoprocedure./liliReviewallroutesheets/inspectionssheetstoensuretheyarelogisticallyaccurateaccordingtoprocedureandDOTregulations./liliAssurealltechsarecompliantwithStateandFederalDOTregulations./liliAssureallpossiblenewtechniciansmeetminimumDOTandcompanystandardrequirements./liliMaintainservicerecordsofallcompanyvehiclesandallvehiclesmeetDOTandStatecodes./liliAssurestrongrelationshipwithHospiceaccounts/visitingandstrongcommunications./liliReview/followuponallHospiceorFamilycomplaints./liliReviewcompletedroutesheetstoidentifyproductiveandnon-productivetechnicians./liliReviewlostequipmentreporttoensurepromptstepsaretakentoresolveandlocateequipment./liliReviewrentalequipmentreportforaccuratebillingofspecialitemsandtimelypickofequipmentnolongerneeded./liliAssurehospicedischargereportsarereceived,reviewed,andfollowed-upregardingspecificpatients./liliReviewmonthlyaccuratebillingandinvoicesforlocation./liliAssurepersonnelareprovidingadequatepatienteducationandpatientsurveys./liliCodeinvoicesreceivedfromcorporateandresubmitinapromptmanner./liliGeneratereportsandcollectdatatocompletemonthlyoperatingreports(MORs)asrequired./liliOverseeongoingprocessesforequipment-scheduledservices,andassurecompliancewithstandards./liliAuditofficecontinuouslyonHQAAstandardsandcompliance,andoverseesafetyplan./liliReportallaccidents/incidentstocorporateinatimelymanner./liliUpdateallpostedsigns,forms,lists,andcontactinformationasneeded./liliArrangeallservicesneededfortheoffice,warehouse,andvehicles./li/ulpRequirements:/ppABachelor'sDegreeispreferablebutmaybesubstitutedbyrelatedworkexperience,twoyearsindustry-relatedexperienceand/ortraining,orequivalentcombinationofeducationandexperience.Noprofessionalcertificateorlicensurerequired,althoughpreferred./ppSupervisoryRequirements:/ppMustdemonstrateproficientabilitytodirectlysupervisemultipleemployeesintheirlocationinamannerconsistentwithCompanypoliciesandapplicablelaws.Supervisoryresponsibilitiesincludeinterviewing,hiring,andtrainingemployees;planning,assigning,anddirectingwork;appraisingperformance;rewardinganddiscipliningemployees;addressingcomplaintsandresolvingproblems./ppLanguageandCommunicationAbility:/ppMustdemonstrateproficientabilitytofosterprofessionalworkingrelationshipsutilizingstronginterpersonalandcommunicationskillsorganization-wide.Applicantmustdemonstratetheabilitytoread,analyze,andinterpretgeneralbusinessperiodicals,professionaljournals,technicalprocedures,and/orgovernmentalregulationsandeffectivelypresentanddebateanyassortmentofinformationrelevanttotheirareaofexpertiseanddesignatedresponsibilitiesanddutieswithmembersoftheCompanyandonbehalfoftheCompanywhenappropriate.Additionally,theapplicantmustdemonstratetheabilitytowritereports,businesscorrespondence,andproceduremanuals./ppPhysicalDemands:/ppMustdemonstratetheabilitytoworkinastandardofficeorwarehousesettingandusestandardofficeequipment,whichmayincludebutisnotlimitedto:computers,faxandcopymachines,andotherofficesupplies.Requiresstaminatomaintainattentiontodetaildespiteinterruptions;strengthtoliftandcarryfilesweighingupto10pounds;visiontoreadprintedmaterialsandacomputerscreen;hearingandspeechtocommunicateinpersonandoverthephone;manualdexteritytoperformjobfunctionsandstaminatofrequentlysitforextendedperiodsoftime.Additionally,theemployeeisoccasionallyrequiredtowalkandliftand/ormoveupto100pounds./ppNationalHMEisanequalopportunityemployerthatiscommittedtodiversityandinclusionintheworkplace.Weprohibitdiscriminationandharassmentofanykindbasedonrace,color,sex,religion,sexualorientation,nationalorigin,disability,geneticinformation,pregnancy,oranyotherprotectedcharacteristicasoutlinedbyfederal,state,orlocallaws./ppThispolicyappliestoallemploymentpracticeswithinourorganization,includinghiring,recruiting,promotion,termination,layoff,recall,leaveofabsence,compensation,benefits,andtraining.NationalHMEmakeshiringdecisionsbasedsolelyonqualifications,merit,andbusinessneedsatthetime./ppEveryday,ourteammembersmakeanimpactonthelivesofotherswithintheircommunities.Theyarecompassionate,caring,andfriendlyandprovidecomforttothoseinhospicecare.Youwillgohomeeverydayknowingthatyoumadesomeone'slifebetter./p



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