Restaurant Operations Manager

4 weeks ago


Florence, South Carolina, United States IHOP Full time
Job Summary:

As a Crew Chief at IHOP, you will play a vital role in ensuring the smooth operation of our restaurant. You will be responsible for assisting in the preparation and readiness of personnel, equipment, and supplies to meet the needs of the business. This includes assigning tasks and responsibilities to team members, encouraging teamwork, and ensuring that all team members are informed of new menu items, specials, and promotional materials.

Key Responsibilities:

• Assist in conducting orientation and training for new team members and provide refresher training as needed.
• Supervise team member performance and conduct in accordance with company policies.
• Observe guest reactions to the quality of food and service.
• Review time cards daily and adjust schedules as needed to meet the needs of the restaurant.
• Enforce portion control and check deliveries for quality, quantity, and pricing.
• Maintain tight security and control waste.
• Perform administrative tasks such as cash receipts, store receipts, and daily sales reports.

Requirements:

To be successful in this role, you must be able to communicate verbally in English to team members and guests and read English for menus, guest checks, notices, instructions, and safety labels. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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