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Patient Access Representative

2 months ago

Brookings, Oregon, United States Curry Health Network Full time
Job Summary

Under the direct supervision of the Registration Supervisor, the Patient Access Specialist plays a vital role in ensuring that patient information is collected and accurate, while also providing excellent customer service and support to patients and their representatives.

Key Responsibilities
  • Interview patients or their representatives to obtain personal information and/or verify information already on file, including emergency contact numbers and insurance information.
  • Obtain signatures from all incoming patients on Conditions of Access and Privacy forms.
  • Provide information to patients/representatives about billing, complaint process, patient rights, and HIPAA.
  • Collect payments, record payments, and forward payments to Fiscal services appropriately and by the next business day.
  • Know network financial policies, familiar with services that are available, and refer patients to financial counselors when appropriate.
  • Communicate effectively and clearly to supervisors, coworkers, and patients.
Requirements
  • High school graduate or equivalent.
  • One year in an office setting preferred.
  • Experience with medical terminology and insurance preferred.
  • Ability to communicate in English, both verbally and in writing.
  • Additional languages preferred.
  • Experience in a setting that required excellent customer service preferred.
Physical Demands

This role requires the ability to sit, stand, walk, and use hands for extended periods. The job also requires the ability to lift up to 10 pounds and to communicate effectively with patients and colleagues.