Direct Care Specialist

2 weeks ago

Brighton, United States Catholic Charities Archdiocese of Boston Full time
Job Description

Catholic Charities Archdiocese of Boston seeks a dedicated Direct Care Specialist to join our team. As a Direct Care Specialist, you will be responsible for overseeing the 24-hour program operation, ensuring a safe, secure, and comfortable living environment for families in residence. You will interact with program visitors, employees, volunteers, and service providers in a respectful manner, upholding the philosophy and mission of Catholic Charities.

Responsibilities:

  • Uphold the philosophy and mission of Catholic Charities and maintain professional boundaries and confidentiality at all times.
  • Interact with all program visitors, employees, volunteers, service providers, and individuals of families in residence in a respectful manner.
  • Complete all documentation, incident reports, email reports, and daily logs in a timely and clear and professional manner.
  • Ensure that program policies and procedures are followed and report issues to the co-worker on duty, Shelter Manager, and/or on-call administrator in a timely manner in accordance with program policy.
  • Must be alert and responsive to recognize and respond to emergency and general situations quickly, appropriately, calmly, and effectively.
  • Communicate program/client activity at change of shift. Required to stay on shift until next employee is on site for the transfer of responsibilities.
  • Responsible for assuring a clean, safe, secure, and comfortable living and work environment.
  • Complete house chores and cleaning as needed or assigned.
  • Adhere to Executive Office of Housing and Livable Communities (EOHLC) approved House Rules, Policies, and Procedures.
  • Perform full building checks to ensure safety. Check for any major cleaning issues, food storage violations, and/or facility issues. This includes periodic checking of outside activities which may require a call to the police.
  • Provide oversight and assistance to residents to assure that all cooking, food storage, dining, and common areas of the facility are cleaned properly and maintained in a safe and healthy way.
  • Reinforce appropriate parenting methods and intervene and report any issues of misconduct as needed in accordance with Department of Children and Families (DCF), EOHLC, and Catholic Charities guidelines.
  • Meet in supervision with Shelter Manager or assigned administrative employee.
  • Perform work in a residential building environment with the use of office equipment.
  • Attendance at internal and external meetings and trainings as required.
  • Shelters are staffed 24/7 and any shift may require coverage including overnights and weekends.
  • Other responsibilities as assigned.

Qualifications:

  • A minimum of a high school degree or equivalent with 3-4 years prior experience in social services or related field preferred.
  • CPR certified for emergency situations. Must participate in training for re-certification to maintain current certification.
  • Must understand and maintain professional boundaries and confidentiality.
  • Demonstrated ability to work with a varied and occasionally difficult client population.
  • Strong organizational and interpersonal skills with attention to detail. Must possess ability to complete daily program documents.
  • Good typing, written, and communication skills.
  • Competent computer skills with Microsoft Office Suite and Outlook.
  • Ability to communicate clearly and effectively with empathy and patience.
  • Must be able to physically respond to situations quickly for day-to-day and emergency matters while maintaining a calm demeanor.
  • Ability to push, pull, bend, and lift up to 25 pounds and evacuate residents during an emergency.
  • A valid driver's license, adequate auto insurance, and good driving record for local travel.

Catholic Charities offers a competitive benefits package, including a 403(b) savings plan and generous time off.

We are an equal opportunity employer and welcome applications from diverse candidates.

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