Customer Service Representative

8 hours ago


Lafayette, Indiana, United States Orkin Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our service team, you will play a pivotal role in ensuring every customer has an exceptional experience with Orkin.

Key Responsibilities
  • Field incoming requests and schedule service visits to ensure timely and efficient service delivery.
  • Coordinate with technicians to optimize routes and minimize drive time, while maintaining high levels of customer satisfaction.
  • Utilize strong communication and interpersonal skills to resolve customer issues and concerns in a professional and empathetic manner.
  • Monitor and update customer databases to ensure accurate and up-to-date information.
  • Participate in quality assurance processes to ensure high standards of service delivery.
What We Offer
  • A competitive hourly rate of $17.00-$18.00, with additional commission opportunities.
  • A comprehensive benefits package, including medical, dental, vision, and life insurance.
  • A 401(k) plan with company match and employee stock purchase plan.
  • Paid vacation, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, and dependent scholarship awards.
Requirements
  • Previous experience in customer service or sales is preferred.
  • A high school diploma or equivalent is required.
  • Ability to pass a drug screen and background check.
  • Excellent interpersonal and communication skills.
  • Basic computer skills in various software and web-based applications.
  • Proficient in Microsoft Office.
  • Strong attention to detail and follow-through.
  • Demonstrated ability to prioritize tasks and manage time efficiently.
Work Environment

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations.



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