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Client Support Specialist

2 months ago

St Augustine, Florida, United States Answer Aide Full time
Join Our Team at Answer Aide

Answer Aide is currently looking for a dedicated full-time, part-time, and on-call Customer Support Agent to deliver exceptional service to our clients. Are you someone who thrives on engaging with customers over the phone? Do you possess the skills to provide top-notch customer support? If you are eager to be part of a dynamic and nurturing organization, we encourage you to explore this opportunity further.

COMPENSATION AND BENEFITS

This position offers a competitive salary that reflects your experience and capabilities. We are proud to provide a range of benefits and perks, including healthcare coverage, dental and vision plans, short-term and long-term disability insurance, life insurance, and paid time off (PTO). If you believe this role aligns with your career aspirations, we invite you to learn more.

ABOUT ANSWER AIDE

Answer Aide specializes in 24/7 telephone answering services and customer service outsourcing for various businesses. Our exceptional team manages after-hours calls, overflow customer service, and other administrative tasks as needed. Our commitment to delivering outstanding support enables our clients to excel in their respective industries. We prioritize creating a positive experience for every caller, treating them as valued customers, and fostering a family-like atmosphere for our team.

A DAY IN THE LIFE OF A CUSTOMER SUPPORT AGENT

As a vital member of our team, your primary responsibilities will include handling incoming calls and making outbound calls. You will actively listen and gather customer information to provide them with essential details about our services. Documenting calls accurately and taking detailed messages are crucial aspects of your role, and you will excel at multitasking while maintaining clear communication. You will assist customers in scheduling appointments and processing orders, ensuring all interactions are recorded and reported appropriately. Your natural organizational skills will shine as you help others through exceptional customer service.

QUALIFICATIONS FOR A CUSTOMER SUPPORT AGENT
  • Residing in AL, FL, GA, KS, SC, TX, or VA
  • Typing speed of 40+ words per minute with minimal errors
  • Ability to follow instructions effectively
  • Capability to type and speak simultaneously
  • Strong customer service aptitude
  • Proficient computer skills
  • Bilingual abilities are a plus, but not required
TELEPHONY REQUIREMENTS
- A reliable landline or cellular phone with excellent reception
- A wired headset is preferred; wireless headsets are acceptable if they provide 8 hours of continuous use without connection issues.

COMPUTER REQUIREMENTS
- Processor: Pentium i5 Quad-core (or equivalent)
- Memory (RAM): Minimum 8GB
- Hard Drive: Minimum 100GB
- Must have dual video outputs for dual monitors (Y-jacks and splitters are not acceptable).
- Device must be less than 3 years old.

Operating System:
- Microsoft Windows 10 or higher

Monitors:
- Primary Monitor: Minimum size of 15” with a resolution of 1920x1080 at 100% scaling.
- Secondary Monitor: Resolution of 1920x1080 at 100% scaling.

Installed Software:
- Anti-virus: Windows Defender only.
- Malwarebytes is the only permitted anti-malware software.

Computer Peripheral Requirements:
- Webcam.
- Plug and Play Mouse that does not require additional software.
- Plug and Play Soft-Touch Keyboard (compatible with laptops) that does not require additional software.
- Approved USB Headset.

Internet Requirements:
- A stable Cable or Fiber Ethernet internet connection with minimum speeds of 50MBps download and 10MBps upload is required.
- Submission of a current internet bill with your address is necessary.
- Wireless Internet Service or connections, including Wi-Fi, are not permitted; a direct Ethernet connection is mandatory.

Do you possess excellent verbal and written communication skills? Can you maintain professionalism and articulate clearly on the phone? Are you adept at managing multiple tasks while demonstrating effective time management? If you have a positive, enthusiastic, and friendly demeanor and are detail-oriented, we would love to hear from you regarding this customer support opportunity.