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Client Experience Specialist

2 months ago


West Palm Beach, Florida, United States Sunburn Cannabis Full time
Customer Service Representative

Sunburn Cannabis is seeking a dynamic and customer-focused individual to join their Customer Service Team.

  • Provide exceptional customer service through interactions that exceed customer expectations
  • Process orders and schedule deliveries in a timely and efficient manner, ensuring seamless customer experiences
  • Troubleshoot complaints and resolve issues in a professional and courteous manner, maintaining a high level of customer satisfaction
Key Responsibilities
  • Develop and maintain strong relationships with customers, understanding their needs and preferences
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date on product knowledge and industry trends to provide informed and accurate information to customers
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups
  • Ability to work in a fast-paced environment and multitask, prioritizing tasks to meet customer needs
  • Proficiency in Microsoft Excel, Word, and other computer software, with the ability to learn new systems and tools
  • Ability to work in a team environment and provide support to colleagues, contributing to a positive and productive team dynamic
Working Conditions
  • Part-time position with flexible scheduling, allowing for a healthy work-life balance
  • 8 hour shifts with regular breaks and lunch periods, ensuring a comfortable and productive work environment
  • Work in a comfortable and modern office setting, equipped with the latest technology and tools
Physical Requirements
  • Sedentary work with occasional lifting of up to 10 pounds, requiring minimal physical exertion
  • Repetitive motion and close visual acuity required, with regular breaks to maintain focus and productivity
Other Duties
  • Perform other duties as assigned by management, contributing to the overall success of the Customer Service Team
  • Be flexible and adaptable in a fast-paced environment, with a willingness to learn and grow with the company