Account Manager

6 days ago


Atlanta, Georgia, United States Guardian Pharmacy Full time
Account Manager

Guardian Pharmacy of Eastern Michigan is seeking a highly motivated and experienced Account Manager to join our rapidly growing team in Brighton, Michigan. As an Account Manager, you will play a critical role in building and maintaining strong relationships with our customers, ensuring their needs are met, and providing exceptional customer service.

Key Responsibilities:
  • Market pharmacy services to potential and existing customers to increase penetration and patient growth
  • Act as a subject matter expert for pharmacy operations, resolving service-related issues and ensuring high levels of customer satisfaction
  • Maintain customer relationships and provide expert advice to facilitate problem-solving and 100% customer retention
  • Develop and implement facility on-boarding procedures to ensure smooth and error-free start-ups
  • Assist in data collection and analysis to improve operational efficiency and customer satisfaction
  • Provide regular in-service trainings to customer staff on operational best practices and regulatory compliance
  • Build and maintain relationships with ancillary parties, including hospital discharge teams and physician rounding groups, to improve efficiencies and provide timely service
Requirements:
  • 3+ years of related experience in long term care pharmacy and/or institutional patient care setting
  • Excellent computer skills, including Outlook, internet, and Microsoft Office
  • Proven experience in troubleshooting and solving customer service issues in a positive and proactive manner
  • Ability to work independently and deliver to deadlines
  • Ability to solve problems with minimal direction
  • Great attention to detail and accuracy
What We Offer:
  • Competitive pay
  • 401(k) with up to 3.5% company match
  • Multiple health plan options, including copay and HSA eligible plans
  • Wellness Incentive Program
  • Dental and Vision plans
  • Company-paid basic life, AD&D, and long-term disability coverage
  • Optional employee, spouse, and child life/AD&D insurance
  • Optional accident, critical illness, and short-term disability coverage
  • Dependent Care Flexible Spending Accounts
  • Employee Assistance Program (EAP)

Guardian Pharmacy of Eastern Michigan is a locally operated pharmacy that is part of the Guardian family of pharmacies. We are dedicated to fostering and advancing a diverse and inclusive workforce. If you are looking for a challenging and rewarding career in a fast-paced, team-oriented environment, we encourage you to apply.


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