Healthcare Coordinator Float Pool Opportunity

3 weeks ago


Durham, North Carolina, United States InsideHigherEd Full time
About Duke Primary Care

Duke Primary Care is a leading healthcare provider in central North Carolina, offering family, adolescent, and internal medicine services, as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations.

We are committed to providing compassionate care that changes the lives of patients, their loved ones, and the greater community. Our team of dedicated professionals work together to advance health through innovation and collaboration.

Job Summary

The Patient Service Associate - Duke Primary Care Float Pool Occ will play a crucial role in coordinating daily clinic preparation processes, patient identification, check-in/out, charge posting, cash management, and appointment scheduling.

This position requires strong communication skills, basic PC and data entry abilities, knowledge of medical terminology, and telephone etiquette. The ideal candidate will be able to organize and prioritize tasks, provide instructions, interact with customers, and establish effective relationships with others.

Key Responsibilities
  • Prepare for clinic visits by reviewing next day patients and completing necessary preparation activities.
  • Enter pre-visit orders, prepare new patient charts, pick up X-rays, office charts, medical records, reports, petty cash, and collections bags.
  • File history sheets, ancillary reports, and patient record documentation.
  • Return medical records, attach HIPPA/Medicare documents to encounter forms, and verify patient demographic data.
  • Accurately identify patient information in Maestro Care, edit as needed, and present required forms to patients for signature.
  • Collect and post co-payments and balances on accounts due, imprint patient-specific chart documents, and requisition/transmittal documents.
  • Copy, file, and distribute insurance cards according to procedure, coordinate labs/procedures, maintain private physician office charts, and prepare encounter forms.
  • Audit encounter forms for completeness and accuracy before batching, schedule tests and procedures, complete and distribute ancillary service requisitions, and explain billing to patients.
  • Make return appointments by scheduling patients into the correct appointment type, entering primary care physicians or referring physicians, and scheduling tests and procedures.
Requirements

Minimum Qualifications:

  • Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
  • Minimum of one year of work experience in directly communicating and activities providing service to patients or public; preferably in a healthcare-related field.
Compensation

The estimated salary range for this position is $45,000 - $60,000 per year, depending on qualifications and experience. Benefits include comprehensive health insurance, retirement savings plan, and paid time off.

Duke University Health System is an equal opportunity employer committed to diversity and inclusion. We encourage applications from qualified candidates who share our values and commitment to excellence.



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