Technology Operations Specialist
1 week ago
This role is crucial for ensuring the stability, security, and efficiency of INSBANK's technology infrastructure. By implementing, maintaining and troubleshooting IT systems, the position supports uninterrupted business operations and enhances overall productivity.
Key Responsibilities- System Management
- Implement and maintain the integrity of the IT infrastructure.
- Manage information technology projects.
- Maintain process documentation for key infrastructure elements.
- Maintain change documentation for systems and access.
- Provide regular reports to the IT Steering Committee.
- Network Administration
- Manage network servers, hardware, and technology tools.
- Perform regular system updates and patches.
- Implement network security measures to protect data, software, and hardware.
- Monitor system performance to ensure high availability.
- Troubleshoot and resolve network issues.
- Develop, manage, and monitor the Microsoft Azure and 365 environments.
- Active Directory, Azure, Microsoft 365, VMWare, Windows Server
- User Support
- Provide 24x7 technical support for systems and staff.
- Ensure accurate documentation of changes and their respective approvals.
- Manage and support user accounts, permissions, and access rights.
- Security
- Implement and manage security tools and measures.
- Conduct regular assessments of systems and hardware.
- Develop and enforce IT policies and procedures.
- Evaluate new technologies and standards.
- Test and maintain the Business Continuity Plan, Business Impact Analysis, Pandemic Plan, and Incident Response Plan.
- Backup and Recovery
- Develop and manage backup and disaster recovery plans.
- Ensure data integrity and availability through regular backups.
- Restore data and systems as needed
- Maintain critical hardware and software inventories.
- Bachelor's degree in Information Systems, Information Security, or a related field or equivalent work experience is preferred.
- Microsoft Azure and CompTIA (A+, Cloud+, Security+) certifications strongly preferred
- 5+ years experience in information systems management.
- Excellent verbal and written communication skills
- Strong spelling and grammar skills
- Ability to maintain the strictest level of confidentiality
- Strong Work Ethic
- Highly organized and detail oriented
- Focus on timely follow up
- Regular reliable attendance and punctuality are essential functions to this position
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