Regional Manager, Mako Robotics Field Service Lead

3 days ago

Dallas, Texas, United States Stryker Full time
Job Title: Regional Manager, Mako Robotics Field Service

Stryker Corporation is a leading medical technology company that is driven to make healthcare better. We offer innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics, and Spine that help improve patient and healthcare outcomes. As a Regional Manager, Mako Robotics Field Service, you will play a critical role in ensuring effective Field Service is delivered to both internal and external customers as related to Stryker Mako Robotics equipment.

Key Responsibilities:
  • Manage a team of Field Service Representatives, including management of people, defining roles and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions or changes.
  • Interact with surgeons, OR personnel, Central Processing, Sales Reps, OR Management, and Hospital Administration, as well as Stryker employees and partners.
  • Setup essential communication matrix for Field Service Representative within their region (e.g. teleconference, email).
  • Submit weekly reports to National Field Service Manager on region performance/activity.
  • Ensure SLA commitments are met within their territory daily.
  • Field Service Representatives in the territory are properly trained.
  • Responsible for the quality of service provided to customers throughout region.
  • Exercises wide latitude in determining objectives and approaches using product knowledge to complete complex projects.
  • Serve as company liaison with customer on administrative and technical matters.
  • Provide guidance to customers on operations of products and answers questions on function and usage.
  • Convey customer feedback (Voice of Customer (VOC)) to technical design and engineering staff.
  • Perform pre-sales technical support duties, including assisting the sales team with customer demos.
  • Exercise superior independent judgement and customer care ability necessary to achieve revenue and margin goals.
  • Promote the growth of Stryker by partnering with Field Service Manager, Account Executives and JR team members to actively support potential sales.
  • Manage and control FSR inventory, tools, test equipment, technical documentation, and other assigned equipment.
  • Enforce field service policy to complete documentation in an accurate and timely manner as directed.
Requirements:
  • Bachelor's degree and 6+ years' work experience, or 10+ years' experience without a degree.
  • Previous experience as a technical field service professional or in a relevant capacity.

Salary: $85,500 - $182,100 plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: 30%

Equal Opportunity Employer: Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

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