Customer Relationship Specialist

21 hours ago


Garland, Texas, United States KDC One Knowlton Full time

**About KDC One Knowlton**

KDC One Knowlton is a leading network of custom formulators and manufacturers of color cosmetics, skincare, haircare, bath & body, fragrance, deodorant, home, health, industrial, and auto care products. We deliver high-touch innovation, operational excellence, and speed to market to well-known and emerging beauty, personal, and specialty companies from coast to coast.

We have our head office in Longueuil, Quebec, and 10 operating facilities located throughout North America. Our company employs nearly 4,800 talented and dedicated employees in North America.

Job Title: Customer Relationship Specialist

This position is part of kdc/one, a multinational, global leader in product development and manufacturing, key partner of the top Home & Personal Care FMCG's companies.

To meet our growth challenges, we're looking for proactive, enthusiastic, and talented professionals willing to join our team. Our Site based in Garland (Texas), is currently looking for a CUSTOMER RELATIONSHIP SPECIALIST.

About the Job:

  • Manage customer-related daily activities of order and forecast processing, ensuring effective communication with clients.
  • Maintain the shipments and past due orders status.
  • Act in collaboration with other departments, including high-level staff, to monitor production and shipment status, making sure proper communication is passed to the client in case of deviations from plan.
  • Handles confidential and non-routine information.
  • Responds to customer inquiries and complaints.
  • Monitors Department KPIs, including OTIF (On Time In Full), OSMI (Obsolete and Slow Moving Inventory) and AR (Payment Overdue) reports.
  • Supports the Customer Relationship Manager and the Key Account Manager in defining charges for services requested, in coherence with Service Level Agreement in place.
  • Provides administrative assistance to executives and management team members as required.

Requirements:

  • 1-3 years of experience in a manufacturing operations environment in the FMCG industry, preferably as sales/customer service representative with direct contact with customers (multinational companies).
  • Strong analytical and business backgrounds and an understanding of strategic partnerships.
  • Excellent negotiation, communication, and social skills to maintain satisfied clients.
  • Experience with order management process, invoicing, and delivery reports preferred.

Estimated Salary: $60,000 - $80,000 per year



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