Customer Service Liaison

12 hours ago


Garland, Texas, United States Community Choice Financial Family of Brands Full time
About the Role:
As a Customer Service Representative with Community Choice Financial Family of Brands, you will play a vital part in delivering exceptional customer experiences. Your primary responsibility will be to build strong relationships with our diverse customer base, ensuring seamless transactions and providing personalized financial services that meet their unique needs.

Responsibilities:
  1. Foster connections with customers to drive repeat business and cultivate lasting relationships.
  2. Review, validate, and process customer transactions with accuracy, including check cashing, money transfer, and customer payments.
  3. Proactively maximize customer success by offering tailored financial solutions that cater to their lifestyle.
  4. Maintain customer information with precision and integrity into our Point-of-Sale system.
  5. Contribute to new business growth by completing inbound and outbound call campaigns daily.
  6. Support customer account management and collections by accepting payments, monitoring, and managing customer appointments.
  7. Maintain store appearance and adhere to cleanliness standards to enhance the customer experience.
  8. Promote compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
  9. Pursue ongoing training to stay updated on our evolving products and processes.


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