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Cloud Technical Support Engineer 1

2 months ago

Melbourne, Florida, United States MongoDB Full time

Overview

The global market for data management software is vast, with significant growth anticipated in the coming years. At MongoDB, we are at the forefront of this transformation, enabling developers to create exceptional applications that are utilized daily. As a leading developer data platform, we are pioneering innovation in the database sector.

Why Choose MongoDB?

  • Be part of a company that is redefining database technology, emphasizing speed and innovation.
  • Experience a vibrant, engineering-focused culture.
  • Collaborate with talented professionals from around the world.
  • Contribute meaningfully to our products and the broader community.

Key Responsibilities

As a Cloud Associate Technical Services Engineer 1, you will be integral to our cloud support team, addressing customer inquiries related to connectivity, service availability, and platform features. Your role will involve:

  • Delivering exceptional customer service.
  • Diagnosing technical issues and providing effective solutions.
  • Testing and reviewing new features prior to their public release.

Qualifications

We are looking for candidates who are self-motivated, inquisitive, and versatile. Essential qualifications include:

  • Strong communication skills, both written and verbal.
  • Familiarity with various internet technologies.
  • Basic understanding of operating systems.
  • Hands-on experience with networking.
  • Foundational knowledge of computing concepts.
  • Experience in customer service, whether technical or non-technical.

Preferred Skills

While not mandatory, the following experiences would be advantageous:

  • Experience with database management (both relational and non-relational).
  • Familiarity with automation tools and APIs.

At MongoDB, we are dedicated to fostering a supportive and enriching environment for our employees. We prioritize wellbeing and provide various resources to support professional and personal growth.

Commitment to Diversity

MongoDB is an equal opportunity employer, committed to accommodating individuals with disabilities throughout the application and interview process.