Account Director
4 days ago
As a CBRE Account Management Sr. Manager, you will oversee a team responsible for delivering exceptional client experiences.
This role is part of the Operations Management function, where you will coordinate staff functions and operations that support the organization's goals and strategies.
Key Responsibilities:- Provide formal supervision to employees, monitor their training and development, and conduct performance evaluations and coaching.
- Oversee the recruiting and hiring of new employees, coordinate and manage the team's daily activities, and establish work schedules and assign tasks.
- Set and track staff and department deadlines, mentor and coach as needed, and consult with Sr. sales professionals to define complex project requirements.
- Investigate various approaches to attain end results, develop action plans for high-potential risks, and ensure the team implements them in a timely manner.
- Obtain and coordinate resources needed to service projects and build strategic operational plans, manage sales and relationships with large and high-profile clients, and identify latest sales opportunities and improvements within existing accounts.
- Review service level performance reports to ensure client service levels are met and exceeded, troubleshoot escalated open issues and tasks, and serve as a Subject Matter Expert for key systems and processes for projects.
- Direct the client and project team regarding the scope of work and responsibilities, and daily performance and ongoing delivery against contractual obligations.
- Bachelor's Degree preferred with 8 years of relevant experience, or a combination of experience and education.
- Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
- Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
- In-depth knowledge of Microsoft Office products, extensive organizational skills, and an advanced inquisitive mindset.
- Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
CBRE is an equal opportunity employer that values diversity and provides a competitive compensation package, including a salary range of $150,000.00 to $190,000.00, depending on skills, qualifications, and experience.
We provide reasonable accommodations in job application procedures for individuals with disabilities and are committed to making real estate a meaningful contributor to organizational productivity and performance.
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