Field Service Specialist
1 week ago
At Scantron, we're a leading provider of IT, print, and hardware services, with a strong focus on security and innovation. We serve a diverse range of industries, including finance, transportation, manufacturing, and healthcare.
We offer a comprehensive benefits package, including medical, dental, vision, life insurance, disability coverage, and a 401K savings plan with company match. Our commitment to career development includes training, tuition reimbursement, and a culture of innovation.
Job Summary
Field Service Technicians at Scantron provide technical support to a diverse customer base, including banking, education, logistics, healthcare, and retail sectors. Responsibilities include installing, troubleshooting, and repairing a variety of hardware, such as printers, servers, PCs, and office equipment.
Key Responsibilities
- Travel to customer sites to diagnose and repair computer hardware as per service agreements.
- Manage preventative maintenance schedules efficiently to minimize downtime.
- Collaborate with technical support and other technicians as needed to ensure seamless service delivery.
- Ensure customer needs are met through effective communication and problem-solving.
- Maintain accurate records of parts inventory and submit paperwork in a timely manner.
Requirements
- Two or more years of relevant experience or training in a technical field.
- A valid state driver's license to facilitate travel to customer sites.
- Self-motivation and ability to work independently with minimal supervision.
- Excellent communication skills and ability to diagnose equipment issues effectively.
- Physical ability to lift and move equipment as needed.
- Occasional overnight travel may be required.
Preferred Qualifications
- An associate's degree or equivalent from a technical school is preferred.
Scantron is an equal opportunity employer, committed to providing a supportive work environment for all employees.
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