Technical Account Manager

13 hours ago


Lexington, Massachusetts, United States Mimecast North America, Inc. Full time

Job Summary

The Technical Account Manager role at Mimecast North America, Inc. is a vital position that requires a strong technical background and excellent communication skills. As a Technical Account Manager, you will serve as a technical partner to our customers, providing guidance and support to ensure their success with our platform.

Key Responsibilities

  • Work closely with assigned customers to understand their technical business needs and environment.
  • Provide high-quality technical support to customers, including advanced troubleshooting and problem resolution.
  • Consult with other senior technical resources, including Technical Operations, Messaging Security, Product Management, and Development to assist with issue resolution.
  • Manage customer and internal stakeholder communications for all issues raised to Mimecast Development.
  • Plan for migration or account-related activities outside of normal business hours as required.

Requirements

  • 1-3 years of experience working with MimeOS and full knowledge of all platform functionality.
  • Experience providing high-quality technical support to Enterprise customers.
  • Knowledge of Microsoft Exchange, Active Directory, and other Corporate IT Messaging and Security systems.
  • Excellent written and verbal communication skills, and the ability to communicate highly technical topics to a non-technical audience.

What We Offer

The Technical Account Manager role at Mimecast offers the opportunity to serve as a vital technical partner, providing guidance and support to ensure customer success. Through exposure to diverse technical challenges, collaboration with cross-functional teams, and opportunities for professional growth, you'll play a crucial role in driving customer engagement while also enhancing your own expertise and career trajectory.



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