Customer Service Team Lead

4 days ago


McKinney, Texas, United States Floor & Decor Holdings, Inc. Full time
Job Summary:

The Connected Customer Supervisor is a key role at Floor & Decor Holdings, Inc. responsible for overseeing the customer service team and ensuring a seamless shopping experience for customers. This position requires strong leadership and communication skills, as well as the ability to manage inventory and maintain a high level of customer satisfaction.

Key Responsibilities:
  • Direct and manage the customer service team to ensure excellent customer service and a positive shopping experience.
  • Oversee inventory management, including receiving, stocking, and maintaining inventory levels.
  • Process customer refunds and exchanges according to established guidelines.
  • Assist customers with product selection and answer product-related questions.
  • Partner with management to determine which products need SKUs, price changes, and returns.
  • Research and resolve inventory-related discrepancies.
  • Audit reports, including inventory control, return of sale, and void reports.
  • Monitor incoming and outgoing trucks logs.
  • Audit the customer merchandise storage area weekly and resolve any issues.
  • Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station.
  • Return products to the correct in-store location after customer merchandise returns.
  • Clean and stock products according to Floor & Decor's standards.
  • Point of contact for e-commerce team members regarding inventory availability.
  • Responsible for supervising inventory movement within the store.
  • Available to open and/or close store in an effective manner.

Requirements:
  • Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience.
  • High school diploma and/or GED.
  • Minimum of 2 years of computer experience in a work environment.

Benefits:
  • Bonus opportunities at every level.
  • Non-traditional retail hours.
  • Career advancement opportunities.
  • Relocation opportunities across the country.
  • 401k with discretionary company match.
  • Employee Stock Purchase Plan.
  • Referral Bonus Program.
  • 80 hours annualized paid vacation (full-time associates).
  • 4 paid holidays per year (full-time hourly store associates only).
  • 1 paid personal holiday of associate's choice and Volunteer Time Off program.
  • Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).

Equal Employment Opportunity:
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion, or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

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