Account Manager

1 week ago

Valparaiso, United States Landscape Workshop Full time

Job Summary:

An experienced Account Manager is sought to lead the maintenance crews and foster strong relationships with clients for a portfolio of commercial landscape maintenance accounts. Reporting to the General Manager, this individual will be responsible for ensuring customer satisfaction through effective communication, regular site visits, and relationship building.

Key Responsibilities:

  • Manage the day-to-day operations of maintenance crews and coordinate with fellow Account Managers on shared resources.
  • Build and maintain strong relationships with clients to ensure their complete satisfaction.
  • Identify and assign resources needed for team success, including scheduling, crew members, equipment, and repairs.
  • Provide horticulture training, equipment repairs, and daily instructions to crew leaders.
  • Ensure a safe working environment for employees, clients, and the general public.
  • Apply Landscape Workshop methodology and enforce project standards effectively.
  • Recommend enhancement services to clients to improve site conditions, coordinating with other branch employees to ensure successful completion.
  • Minimize Landscape Workshop exposure and risks on projects.
  • Communicate business development opportunities with team members and sales representatives.
  • Track and report team hours, extra expenses, and extra sales on a weekly basis.
  • Assist the Branch Manager with project budgets.
  • Facilitate client meetings effectively.
  • Conduct regular status meetings with crew leaders.
  • Estimate jobs as needed.
  • Follow up on proposals generated.
  • Oversee the care and maintenance of equipment.

Requirements:

  • Minimum 2 years of experience managing landscape maintenance crews and interfacing with customers.
  • Proficiency in computer software programs, including Word, Excel, and Outlook.
  • Strong work ethic.
  • Bachelor's degree from an accredited four-year or two-year program preferred.

What We Offer:

  • Competitive salaries.
  • Company vehicle.
  • Medical, dental, vision, 401(K), and other benefits.
  • Energetic, focused, and collaborative work environment.

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