Associate Tech Support Specialist
2 weeks ago
Join SCA Health, a dynamic organization that delivers high-quality patient care and supports physician specialists in various aspects of patient care. As an Associate Tech Support Analyst, you will play a crucial role in maintaining end-user relationships at all levels of the organization by supporting both local and remote desktops utilizing various technologies.
Responsibilities- Support end-users with hardware and software issues via phone, email, and remote control.
- Assist with hardware upgrades, Windows, and iOS.
- Collaborate with vendors, technical engineers, and SCA team members to provide exceptional IT service delivery.
- Work effectively with all levels of the organization, including staff, business stakeholders, and management.
- Bachelor's degree or associate degree in a related field.
- Experience with ServiceNow ticketing system and remote applications.
- Excellent organization, communication, and customer service skills.
- A good understanding of backup and recovery processes and applications.
Why SCA Health?
SCA Health is a leading organization in the healthcare industry, with a strong commitment to delivering high-quality patient care and supporting physician specialists. As an Associate Tech Support Analyst, you will have the opportunity to work with a dynamic team and contribute to the organization's mission to provide exceptional IT service delivery.
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