Healthcare Quality Leadership Position

4 days ago


Dallas, Texas, United States Valor Healthcare, Inc. Full time
Job Overview

Valor Healthcare, Inc. is seeking a highly skilled Quality Assurance Program Manager to join our proposal team for a government contract to support the Global Nurse Advice Line (NAL).

About the Role:

The Quality Assurance Program Manager will be responsible for monitoring quality assurance and related processes, coordinating QA initiatives, and reporting updates to the business.

About the Ideal Candidate:

We are seeking a strong leader with extensive experience in quality assurance programs in call center or healthcare settings. The ideal candidate will have excellent leadership, communication, and analytical skills.

Responsibilities:

  • Responsible for monitoring the quality assurance and related processes.
  • Coordinating QA initiatives and credentialing activities and reporting out to the business regarding updates and findings.
  • Program Leadership: Lead and supervise a team of healthcare professionals, demonstrating strong leadership, interpersonal, organizational, and communication skills.
  • Program Implementation: Manage the implementation of nurse triage programs, including resource identification, allocation, maintenance, and adjustments as needed.
  • Formal Planning: Develop comprehensive plans for program execution, ensuring that all aspects are well-defined and tracked.
  • Performance Tracking: Oversee the formal tracking and reporting of program performance metrics to ensure alignment with organizational goals.
  • Quality Assurance: Maintain the highest standards of patient care and quality assurance within the call center operations.
  • Regulatory Compliance: Ensure that all programs and activities adhere to relevant healthcare regulations and guidelines.

What We Offer:

  • A competitive salary of $120,000 - $150,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Generous paid time off and holidays.

This position is contingent upon contract award, client approval, completion of a favorable background investigation, and the ability to obtain and maintain a Public Trust / High Risk clearance.



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