Healthcare Quality Leadership Position
4 days ago
Valor Healthcare, Inc. is seeking a highly skilled Quality Assurance Program Manager to join our proposal team for a government contract to support the Global Nurse Advice Line (NAL).
About the Role:
The Quality Assurance Program Manager will be responsible for monitoring quality assurance and related processes, coordinating QA initiatives, and reporting updates to the business.
About the Ideal Candidate:
We are seeking a strong leader with extensive experience in quality assurance programs in call center or healthcare settings. The ideal candidate will have excellent leadership, communication, and analytical skills.
Responsibilities:
- Responsible for monitoring the quality assurance and related processes.
- Coordinating QA initiatives and credentialing activities and reporting out to the business regarding updates and findings.
- Program Leadership: Lead and supervise a team of healthcare professionals, demonstrating strong leadership, interpersonal, organizational, and communication skills.
- Program Implementation: Manage the implementation of nurse triage programs, including resource identification, allocation, maintenance, and adjustments as needed.
- Formal Planning: Develop comprehensive plans for program execution, ensuring that all aspects are well-defined and tracked.
- Performance Tracking: Oversee the formal tracking and reporting of program performance metrics to ensure alignment with organizational goals.
- Quality Assurance: Maintain the highest standards of patient care and quality assurance within the call center operations.
- Regulatory Compliance: Ensure that all programs and activities adhere to relevant healthcare regulations and guidelines.
What We Offer:
- A competitive salary of $120,000 - $150,000 per year.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Generous paid time off and holidays.
This position is contingent upon contract award, client approval, completion of a favorable background investigation, and the ability to obtain and maintain a Public Trust / High Risk clearance.
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