Quality Assurance Program Manager

5 days ago


Dallas, Texas, United States Valor Healthcare, Inc. Full time
Job Description

The Global Nurse Advice Line (NAL) is a service provided by Valor Healthcare to Military Health System (MHS) eligible beneficiaries, offering 24/7 access to telehealth registered nurses for triage services and general health inquiries.

This position requires a strong leader with extensive experience in quality assurance programs in call center or healthcare settings. The ideal candidate will have excellent leadership, communication, and analytical skills.

We are seeking a Quality Assurance Program Manager to join our proposal team for a government contract to support the NAL. As a key member of our team, you will be responsible for monitoring quality assurance and related processes, coordinating QA initiatives, and reporting updates to the business.

Key Responsibilities:

  • Responsible for monitoring the quality assurance and related processes.
  • Coordinating QA initiatives and credentialing activities and reporting out to the business regarding updates and findings.
  • Program Leadership: Lead and supervise a team of healthcare professionals, demonstrating strong leadership, interpersonal, organizational, and communication skills.
  • Program Implementation: Manage the implementation of nurse triage programs, including resource identification, allocation, maintenance, and adjustments as needed.
  • Formal Planning: Develop comprehensive plans for program execution, ensuring that all aspects are well-defined and tracked.
  • Performance Tracking: Oversee the formal tracking and reporting of program performance metrics to ensure alignment with organizational goals.
  • Quality Assurance: Maintain the highest standards of patient care and quality assurance within the call center operations.
  • Regulatory Compliance: Ensure that all programs and activities adhere to relevant healthcare regulations and guidelines.

Requirements:

  • Bachelor's degree in healthcare management, business administration, communication, IT, social science, or a related field.
  • Minimum of 3 years of experience managing a QA program.
  • Minimum 3 years of experience in a clinical setting required.
  • Minimum 3 years of experience in QA within healthcare or telehealth settings.
  • Proven experience in supervisory positions, with the ability to lead, motivate, and track performance in a heavy volume setting.
  • Ability to develop and implement QA protocols and conduct regular reviews.
  • Demonstrate knowledge of QA best practices.
  • Knowledge of quality metrics, auditing processes, and performance improvement methodologies.

This position is contingent upon contract award, client approval, completion of a favorable background investigation, and the ability to obtain and maintain a Public Trust / High Risk clearance.



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