Device Repair Quote Coordinator

6 days ago


Middlebury, Connecticut, United States O2 Concepts, LLC Full time

About the Role

O2 Concepts, LLC is seeking a skilled Device Repair Quote Coordinator to join our team. As a key member of our technical support team, you will be responsible for creating estimates for repairs, following up with customers, and ensuring seamless device disposal.

Main Responsibilities:

  1. Develop detailed estimates for repair services, including quoting and outlining scope of work.
  2. Communicate with customers to gather necessary information and provide updates on repair status.
  3. Maintain accurate records of customer interactions, including correspondence and resolution outcomes.
  4. Support the technical support team in resolving customer complaints and issues.

Skills and Qualifications:

  • Strong analytical and problem-solving skills to resolve complex customer issues.
  • Excellent communication and interpersonal skills to interact with customers and colleagues effectively.
  • Ability to work in a fast-paced environment, managing multiple tasks and priorities simultaneously.
  • Proficiency in MS Office, including Excel, and willingness to learn new tools and software.
  • High school diploma or equivalent required; degree in business administration or related field preferred.

Compensation Package:

The estimated annual salary for this position is around $55,000-$65,000, reflecting the value we place on exceptional talent and dedication.



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