Device Repair Quote Coordinator
6 days ago
About the Role
O2 Concepts, LLC is seeking a skilled Device Repair Quote Coordinator to join our team. As a key member of our technical support team, you will be responsible for creating estimates for repairs, following up with customers, and ensuring seamless device disposal.
Main Responsibilities:
- Develop detailed estimates for repair services, including quoting and outlining scope of work.
- Communicate with customers to gather necessary information and provide updates on repair status.
- Maintain accurate records of customer interactions, including correspondence and resolution outcomes.
- Support the technical support team in resolving customer complaints and issues.
Skills and Qualifications:
- Strong analytical and problem-solving skills to resolve complex customer issues.
- Excellent communication and interpersonal skills to interact with customers and colleagues effectively.
- Ability to work in a fast-paced environment, managing multiple tasks and priorities simultaneously.
- Proficiency in MS Office, including Excel, and willingness to learn new tools and software.
- High school diploma or equivalent required; degree in business administration or related field preferred.
Compensation Package:
The estimated annual salary for this position is around $55,000-$65,000, reflecting the value we place on exceptional talent and dedication.
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