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Customer Engagement Specialist

2 months ago


Bella Vista, Arkansas, United States Indigo Books & Music Full time

Company Overview

At Indigo, we are passionate about storytelling and creating memorable experiences. We are on the lookout for enthusiastic, customer-oriented individuals who can help us fulfill our mission across our numerous retail locations throughout Canada. Our diverse opportunities span retail stores, distribution centers, and corporate offices, inviting those who share our values to join a vibrant and rewarding culture.

About Us

We cherish literature and all things aesthetically pleasing.

We are Canada's Cultural Department Store.

Books are at the core of our identity, and Great Books are merely the beginning.

Our guiding principles include:

  • Enhancing our customers' lives with joy at every interaction.
  • Creating delightful moments for our patrons.
  • Treating one another as we would a dear friend.
  • Inspiring each other to excel in our roles.
  • Fostering creativity and innovation daily.
  • Giving back to the communities we serve.

Role Overview

In this position, you will contribute to an atmosphere that nurtures genuine employee and customer interactions, guided by our commitment to joy. You will exemplify the Indigo Beliefs by being genuine, seeking inspiration, and understanding your audience, influencing customers through the narratives you share and connecting them to our brand.

Key Responsibilities

  • Assist in the daily operations of the store, including early morning or late evening shifts.
  • Conduct inventory counts, restock merchandise, manage returns, and process incoming deliveries.
  • Apply merchandising standards to create an engaging and visually appealing shopping environment.
  • Foster a warm and inviting atmosphere for our customers.
  • Enhance customer experiences by adding joy to their visits.
  • Utilize our products to share compelling stories.
  • Engage with customers actively on the sales floor.
  • Curate personalized product selections for each customer interaction.
  • Exemplify Indigo's High-Performance Characteristics.
  • Stay informed about new products, promotions, and programs.
  • Contribute to a culture of health and safety, ensuring everyone feels secure.
  • Respond promptly to customer feedback and take ownership of service quality.
  • Encourage accountability among peers and self.
  • Commit to personal development and provide constructive feedback to colleagues and leadership.
  • Share insights with leadership on enhancing employee and customer experiences.

Qualifications

  • Experience in specialty retail or a similar environment is preferred but not mandatory.
  • Willingness to adapt, learn, and engage with all aspects of the store.
  • Dedication to delivering exceptional employee and customer experiences.
  • Ability to remain mobile on the sales floor for extended periods.
  • Capability to lift medium to large items, up to 40 pounds, using appropriate safety measures.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Bilingualism (French/English) is essential for positions in Quebec; proficiency in other languages is an asset.