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IT Support Specialist

1 month ago

New York, New York, United States YipitData Full time
About YipitData

YipitData is a leading data and analytics firm that analyzes billions of data points daily to provide accurate insights across various industries. Our team uses proprietary technology to identify, license, clean, and analyze data that many of the world's largest investment funds and corporations rely on.

We have been recognized as one of Inc's Best Workplaces and are driven by a people-first culture rooted in mastery, ownership, and transparency. With offices in multiple locations, we continue to expand our reach and impact across global markets.

About the Role

We are seeking an IT Support Engineer to join our growing Information Technology Team. The IT Support Engineer will be responsible for building and maintaining the technical infrastructure that allows YipitData to rapidly grow and scale. The ideal candidate will have a modern IT infrastructure toolset, focused on SaaS tools and MacOS, IOS, and Android devices, to provide exceptional support for our rapidly growing team.

Key Responsibilities

- Remotely administer and troubleshoot systems (Mac OS laptops, MDM, software, Cloud SaaS, networking gear, etc.)
- Support systems including but not limited to Kandji, Google Workspace, CrowdStrike, Slack, Zoom, Okta, and more.
- Research and implement new solutions for technical challenges (processes, file storage, device management, access permissions, etc.)
- Manage laptop inventory, ensuring accurate tracking and upkeep of all devices
- Work with our Security and Infrastructure teams to implement security policies
- Work with IT vendors
- Maintain an IT asset list
- Proactively create and update documentation and training pertaining to IT-related processes/resolutions, and assist in developing policy documents regarding internal policies and external compliance requirements

Requirements

- 2+ years of experience working in a modern IT environment and are comfortable maintaining and supporting SaaS tools, a remote work environment, and have a working knowledge of MacOS
- Knowledge of how to automate aspects of our IT environment using code (ex. Shell scripts, Python)
- Comfortable working in a fast-paced environment, with a diversity of users across the spectrum of knowledge levels and experience
- Experience working on IT projects that help transform the business
- Ability to learn quickly
- Enjoy working in a small but tight-knit team
- Love of technology and excitement about working with others

What We Offer

Our compensation package includes comprehensive benefits, perks, and a competitive salary. We care about your personal life and offer flexible work hours, flexible vacation, a generous 401K match, parental leave, team events, wellness budget, learning reimbursement, and more. Your growth at YipitData is determined by your impact, not by tenure, unnecessary facetime, or office politics. Everyone at YipitData is empowered to learn, self-improve, and master their skills in an environment focused on ownership, respect, and trust.

The annual base salary for this position is anticipated to be up to $100,000. The final offer may be determined by a number of factors, including, but not limited to, the applicant's experience, knowledge, skills, and abilities, as well as internal team benchmarks. This position directly supports our headquarters office in New York, NY, and will require in-person travel to our office 2-3 days per week. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity employer.