Lead Travel Training Specialist

2 weeks ago

Chantilly, Virginia, United States ManTech Full time

Enhance National Security, Empower Your Career

Become a vital member of a diverse team at an esteemed organization where employee welfare is paramount. At ManTech International Corporation, you will contribute to safeguarding our national interests while engaging in innovative projects that provide avenues for professional development and career progression.

We are currently seeking a dedicated and career-focused Senior Travel Trainer to support our initiatives.

The Senior Travel Trainer is expected to demonstrate sound judgment while interacting with government and contract personnel, showcasing exemplary work performance, and adhering to professional standards and operational guidelines as established by the Government and ManTech International, Inc.

Key Responsibilities:

  • Conduct end-user training and provide support for customized hardware and software solutions in various locations. Training will emphasize the use of Windows 10/11 operating systems and peripheral device management (including printers, scanners, biometric devices, etc.) alongside relevant policies and procedures to ensure successful transaction processing.
  • Work autonomously and collaboratively within small teams to assist with various software and systems-related tasks.
  • Facilitate training sessions for participants in diverse formats including one-on-one, small group, large group, virtual, and ad hoc settings.
  • Design, organize, and deliver technical training and related materials in support of both customers and company personnel.
  • Collaborate with customers and functional teams to define training content and objectives.
  • Develop training plans based on onsite database and workflow assessments.
  • Adhere to established processes and clearly document any issues or challenges encountered.
  • Ensure that training materials are up-to-date and reflect current product features.
  • Provide daily status updates to management and customers during training activities.
  • Complete and submit all reporting requirements promptly.
  • Offer Go-Live support for workstation implementations.
  • Be available for after-hours and weekend support as necessary to facilitate training tasks.
  • Establish and maintain positive relationships with both internal and external stakeholders.
  • Exhibit effective verbal and written communication skills.
  • Possess a proactive approach with the ability to work with minimal supervision.
  • Demonstrate critical thinking and problem-solving capabilities.
  • Exhibit excellent organizational skills, adept at managing competing priorities and initiating projects.

Qualifications:

  • A minimum of 8 years of experience in Information Technology.
  • Proven experience in delivering software application training to end users in classroom, one-on-one, virtual, or equivalent settings.
  • Exceptional written, verbal, and interpersonal communication skills.
  • Demonstrated initiative, sound judgment, and effective decision-making abilities.
  • Proficiency in Microsoft 365 Productivity applications.
  • Willingness to travel up to 75% domestically and internationally.

Educational Background:

  • Bachelor's degree in engineering, computer science, mathematics, education, business administration, or management information sciences. Relevant work experience and/or industry certifications demonstrating technical proficiency may substitute for educational requirements.

Preferred Qualifications:

  • Possession of one or more technical certifications (e.g., CompTIA ITF+, A+, Network+, Security+, CTT+, Microsoft Certified Trainer, Microsoft Certified Educator, MS Endpoint Administrator) is highly desirable.
  • Experience in training end users on complex hardware and software solutions is preferred.
  • Familiarity with delivering technical training via remote tools such as MS Teams and Cisco Webex is advantageous.
  • Knowledge of international travel requirements, including visas, medical, and passports, is preferred.

Security Clearance:

  • Must be a U.S. Citizen.
  • Must be able to obtain and maintain a U.S. Secret clearance.
  • A current and active Secret clearance is highly preferred.

Physical Requirements:

  • Ability to remain in a stationary position for up to 50% of the time.
  • Capable of delivering clear and effective communication both verbally and non-verbally for updates, briefings, and interactions with colleagues and leadership.
  • Ability to work in an office environment and move freely to utilize office equipment and interact with coworkers and clients.
  • Proficient in using IT peripherals such as laptops, desktops, printers, and fax machines.
  • Ability to deliver presentations as required.
  • Must be able to review and comprehend program manuals, software/hardware manuals, and training manuals.
  • Most work will be conducted in a professional office setting, but deployments may require lifting and moving equipment weighing up to 50 pounds, as well as maneuvering a wheeled dolly with multiple computer systems. Position may involve bending, kneeling, or crawling to access cables under or behind furniture and server racks.
  • Must be able to endure international flights lasting up to 18 hours.

For positions requiring access to technology/software source code subject to export control laws, employment is contingent upon verifying U.S.-person status or obtaining necessary licenses. Applicants will be required to answer specific questions for export control purposes, which will be reviewed by compliance personnel to ensure adherence to federal law. ManTech may opt not to apply for a license for individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis.

ManTech International Corporation, along with its subsidiaries, actively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment based on race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department. ManTech is an affirmative action/equal opportunity employer, and we encourage minorities, females, disabled individuals, and protected veterans to apply. ManTech's engagement with external recruitment or job placement agencies is contingent upon full compliance with our equal opportunity/affirmative action policies. ManTech does not accept unsolicited resumes from recruiting firms and pays no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our system due to your disability. To request an accommodation, please provide your name and contact information.

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