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Lead Travel Training Specialist

2 months ago

Chantilly, Virginia, United States ManTech Full time

Enhance National Security, Empower Your Career

Become a vital member of a diverse workforce while contributing to an Industry Leading Organization, where employee welfare is paramount. At ManTech International Corporation, you will play a crucial role in safeguarding our national interests while engaging in innovative initiatives that provide avenues for professional development and career progression.

The Senior Travel Trainer is expected to demonstrate sound judgment when interacting with all government and contract personnel, exemplifying professional conduct and adherence to operational and security protocols as stipulated by the Government and ManTech International, Inc.

Key Responsibilities:

  • Conduct comprehensive training and support for custom hardware and software solutions in both domestic and international settings. Training will focus on utilizing Windows 10/11 OS and managing peripheral devices (printers, scanners, biometric devices, etc.) along with relevant policies and procedures for effective transaction processing.
  • Operate autonomously and collaboratively within small teams to address various software and systems-related tasks.
  • Facilitate training sessions for participants in various formats including one-on-one, small group, large group, virtual, and ad hoc sessions.
  • Design, organize, and deliver technical training materials to support customers and/or company personnel.
  • Collaborate with customers and functional teams to define training content and objectives.
  • Develop training plans based on onsite database and workflow assessments.
  • Adhere to established processes and clearly document any issues or challenges encountered.
  • Ensure training materials are up-to-date with current product features.
  • Provide daily status updates to management and customers during training activities.
  • Complete and submit all reporting requirements promptly.
  • Offer Go-Live support for workstation implementations.
  • Availability for after-hours and weekend support as necessary for both domestic and international training initiatives.
  • Establish and maintain positive relationships with both internal and external stakeholders.
  • Exhibit strong verbal and written communication skills.
  • Possess a proactive approach with the ability to work with minimal supervision.
  • Demonstrate critical thinking and problem-solving capabilities.
  • Show excellent organizational skills, capable of managing competing priorities and initiating projects.

Qualifications:

  • A minimum of 8 years of experience in Information Technology.
  • Proven experience in delivering software application training to end users in classroom, one-on-one, or virtual settings.
  • Exceptional written, verbal, and interpersonal communication skills.
  • Demonstrated initiative, sound judgment, and effective decision-making abilities.
  • Proficiency in Microsoft 365 Productivity applications.
  • Willingness to travel up to 75% domestically and internationally.

Educational Background:

  • Bachelor's degree in engineering, computer science, mathematics, education, business administration, or management information sciences. Relevant work experience and/or industry certifications may substitute for educational qualifications.

Preferred Skills:

  • Possession of one or more technical certifications (CompTIA ITF+, A+, Network+, Security+, CTT+, Microsoft Certified Trainer, Microsoft Certified Educator, MS Endpoint Administrator, etc.) is highly desirable.
  • Experience in training end users on complex hardware and software solutions is highly preferred.
  • Familiarity with delivering technical training via remote tools such as MS Teams and Cisco Webex.
  • Understanding of international travel requirements including visas, medical, and passports is highly preferred.

Security Clearance:

  • Must be a U.S. Citizen.
  • Ability to obtain and maintain a U.S. Secret clearance is required.
  • A current and active Secret clearance is highly preferred.

Physical Requirements:

  • Ability to remain in a stationary position for up to 50% of the time.
  • Effective verbal and non-verbal communication skills to deliver updates, briefings, and interface with colleagues and customers.
  • Capability to work in an office environment and navigate within the space to utilize office equipment and interact with coworkers and clients.
  • Proficiency in using IT peripherals such as laptops, desktops, printers, and fax machines.
  • Ability to deliver presentations as required.
  • Capacity to review and comprehend program manuals, software/hardware manuals, and training manuals.
  • Most work will be conducted in a professional office environment; however, deployments may necessitate lifting and moving equipment weighing up to 50 pounds, as well as maneuvering a wheeled dolly loaded with multiple computer systems. The position may require bending, kneeling, or crawling to access cables behind furniture and server racks.
  • Must be able to endure international flights lasting up to 18 hours.

For positions requiring access to technology/software source code subject to export control laws, employment is contingent upon verifying U.S.-person status or obtaining necessary licenses. Applicants will be required to answer specific questions for export control purposes, which will be reviewed by compliance personnel to ensure adherence to federal law. ManTech may opt not to apply for a license for individuals whose access to export-controlled technology or software source code may require authorization, and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, along with its subsidiaries, actively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment based on race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are encouraged to apply. ManTech's engagement with external recruitment or job placement agencies is contingent upon full compliance with our equal opportunity/affirmative action policies. ManTech does not accept unsolicited resumes from recruiting firms and pays no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our online application system due to your disability. To request an accommodation, please provide your name and contact information.