Front Desk Manager Overnight
3 weeks ago
The Hotel Night Operations Coordinator plays a critical role in ensuring the smooth operation of Aloft Chicago O'Hare during overnight hours. This position is responsible for managing the front desk, handling guest requests, and maintaining accurate records.
Key Responsibilities:- Oversee front desk operations during overnight hours (11pm-7am).
- Process guest arrivals, departures, and room assignments.
- Handle guest inquiries, complaints, and concerns in a professional and courteous manner.
- Maintain accurate records of guest interactions, including but not limited to, check-in/check-out times, room assignments, and any issues that may arise.
- Balance transactions and prepare daily reports for management review.
- Conduct security walks of the property to ensure guest safety and security.
- High school diploma or equivalent required.
- At least 1 year of progressive experience in a hotel or related field preferred.
- Knowledge of accounting principles and basic arithmetic functions.
- Ability to work independently and with minimal supervision.
- Strong communication and interpersonal skills.
- Ability to maintain confidentiality and handle sensitive information.
- Familiarity with Windows operating systems and company-approved software.
We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.
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Front Desk Manager
3 weeks ago
Des Plaines, Illinois, United States Aloft Chicago O'Hare Full timeFront Desk Manager Job SummaryThe Front Desk Manager at Aloft Chicago O'Hare is responsible for overseeing the front desk operations during the overnight shift. This individual must be able to lead a team, manage multiple tasks, and maintain a high level of customer service.Key Responsibilities:Supervise front desk staff during the overnight shift.Manage...
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Front Desk Supervisor
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Front Desk Associate Manager
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