Night Auditor Assistant

3 weeks ago


Des Plaines, Illinois, United States Aloft Chicago O'Hare Full time
Job Summary:

The Front Desk Manager Overnight is responsible for overseeing the overnight front desk operations at Aloft Chicago O'Hare. This includes managing the registration process, handling guest requests, and ensuring a smooth transition from day to night shift.

Duties and Responsibilities:
  • Manage the front desk during overnight hours (11pm-7am) and ensure seamless transitions between shifts.
  • Process guest arrivals, departures, and room assignments.
  • Handle guest inquiries, complaints, and concerns in a professional and courteous manner.
  • Maintain accurate records of guest interactions, including but not limited to, check-in/check-out times, room assignments, and any issues that may arise.
  • Balance transactions and prepare daily reports for management review.
  • Conduct security walks of the property to ensure guest safety and security.
Requirements:
  • High school diploma or equivalent required.
  • At least 1 year of progressive experience in a hotel or related field preferred.
  • Knowledge of accounting principles and basic arithmetic functions.
  • Ability to work independently and with minimal supervision.
  • Strong communication and interpersonal skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Familiarity with Windows operating systems and company-approved software.
Salary and Benefits:

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.


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