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Service Consultant

2 months ago


Fort Worth, Texas, United States Freeman Auto Group Full time
Job Description

**Service Advisor Role at Freeman Auto Group**

We are seeking a highly skilled Service Advisor to join our team at Freeman Auto Group. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring a smooth experience for our customers throughout their vehicle service journey.

**Key Responsibilities**

  • Warmly greet and assist service department customers, providing a welcoming and professional atmosphere.
  • Effectively communicate customer repair needs to technicians, ensuring accurate and timely completion of repairs.
  • Promote additional services with honesty and integrity, providing customers with options to enhance their vehicle's performance and longevity.
  • Provide accurate estimates for repairs and maintenance, ensuring transparency and clarity for our customers.
  • Monitor and update customers on repair progress, keeping them informed throughout the process.
  • Handle customer inquiries and complaints professionally, resolving issues in a timely and satisfactory manner.
  • Ensure quality of repairs meets dealership standards, maintaining the highest level of quality and customer satisfaction.
  • Manage and sell extended warranties, providing customers with peace of mind and added protection for their vehicle.

**Benefits of Working at Freeman Auto Group**

  • Competitive medical, dental, and vision coverage, ensuring our employees' health and well-being.
  • A comprehensive 401(k) retirement plan, helping our employees plan for their future.
  • Life insurance and disability benefits, providing financial security and peace of mind.
  • Paid training opportunities, enabling our employees to develop new skills and advance their careers.
  • An employee purchase program, offering our employees exclusive discounts and benefits.

**About Freeman Auto Group**

Freeman Auto Group is dedicated to providing a rewarding career in the automotive industry. We are committed to creating a supportive work environment with various growth opportunities across different departments, allowing our employees to grow and thrive in their careers.