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Customer Support Technician

2 months ago

Burlington, Vermont, United States LoadSpring Solutions, Inc. Full time
Customer Support Technician at LoadSpring Solutions, Inc.

LoadSpring Solutions, Inc. stands at the forefront of predictive transformation, delivering advanced solutions through the LoadSpring Cloud Platform and LoadSpring INSIGHTS. As a Customer Support Technician, you will be integral in delivering technical guidance to clients utilizing our state-of-the-art technology.

Key Responsibilities:
  • Deliver technical assistance to clients through multiple communication channels.
  • Diagnose and resolve software and hardware challenges.
  • Work collaboratively with internal teams and external partners to address client issues.
  • Document all actions taken for future reference.
  • Stay updated on technological advancements and industry trends.
  • Participate in an on-call rotation to provide continuous support.
  • Guide and mentor junior team members.
Qualifications:
  • 3-5 years of experience in IT customer support.
  • Familiarity with applications such as Primavera, Autodesk, or similar tools.
  • Proficient in Windows Operating systems.
  • Strong analytical and troubleshooting capabilities.
  • Exceptional communication and interpersonal skills.
  • Detail-oriented with a strong commitment to quality.
  • Willingness to work during Pacific Timezone hours and participate in on-call duties.
Benefits:
  • A diverse and inclusive workplace culture.
  • Opportunities for career advancement and innovation.
  • A premier customer service environment.
  • A comprehensive benefits package.
Equal Employment Opportunity:

LoadSpring Solutions, Inc. is dedicated to promoting diversity and equal opportunity in the workplace.

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