Managed Services Delivery Specialist

19 hours ago


Tempe, Arizona, United States Isostech Full time

Are you passionate about delivering exceptional customer experiences and driving business growth? We have an exciting opportunity for a Managed Services Delivery Specialist to join our team at Isos Technology

About Us

We are a premier Atlassian Platinum and Enterprise Solution Partner based in Tempe, AZ, with employees located throughout the U.S. Since 2005, we have been helping our clients in both the private and public sectors become more efficient by adopting Atlassian tools for DevOps, ITSM, Agile development, and business processes.

Job Overview

We are looking for a skilled Managed Services Delivery Specialist to function as the primary point of contact, responsible for delivering hands-on support and building strong relationships with our clients. As a key member of our Managed Services management team, you will be expected to work collaboratively with cross-functional teams to drive project success.

Key Responsibilities
  • Customer Service Expertise: Provide exceptional customer service, responding promptly to client inquiries and resolving issues efficiently
  • Consulting Skills: Offer expert advice and guidance to clients on how to maximize the value of Atlassian tools and best practices
  • Communication: Effectively communicate with clients and internal stakeholders through various channels, including email, phone, and video conferencing
  • Project Management: Manage multiple projects simultaneously, prioritizing tasks and meeting deadlines
Requirements

To be successful in this role, you should possess excellent communication and interpersonal skills, with experience in managing multiple projects and delivering results-driven solutions. Experience administering Jira, Confluence, and other Atlassian tools is highly preferred but not required.

Benefits

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, plus a comprehensive benefits package that includes medical, dental, and vision coverage, 401(k) matching, and paid time off.



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