Appointment Scheduling Specialist
2 weeks ago
- 401(k) matching
- Competitive salary
- Health insurance
- Opportunities for career growth
- Paid time off
About Us
Infinite Helping Hands, LLC is a dedicated home care agency located in Sheffield Village, OH. Our mission is to deliver exceptional customer service in the realm of in-home caregiving. We focus on assisting elderly individuals in preserving their independence while aging comfortably in their own homes. Our services include non-medical Home Health Aide and Companion care for seniors and disabled individuals in our community.
Work Environment
- Modern office atmosphere
- Opportunities for professional development
- Supportive and relaxed workplace
We are currently seeking a Scheduling Coordinator to enhance our expanding team. This role primarily involves overseeing and organizing visits between clients and caregivers, ensuring that schedules align with staff availability and suitability, and addressing client concerns while managing communications.
Key Responsibilities
- Foster and maintain relationships with clients and staff
- Coordinate schedules between clients and caregivers
- Ensure clients are scheduled in accordance with authorizations
- Monitor and track missed visits, alerting case managers and physicians as necessary
- Collaborate with the billing team to maintain accurate visit schedules
- Work with the Clinical Supervisor to ensure caregiver suitability
Qualifications
- Strong verbal and written communication skills
- Exceptional interpersonal abilities
- High School Diploma or equivalent required
- Experience in healthcare is advantageous
- Prior scheduling experience, along with multi-tasking and problem-solving skills, is essential
- Familiarity with Microsoft Word and Excel is preferred
- Experience with Alora Plus EMR software is a plus, but not mandatory
Job Types: Full-time, Part-time
Pay: $18.15 per hour
Expected Hours: 40 hours per week
Medical Specialties: Home Health
Schedule:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Experience Requirements:
- Computer skills: 3 years (Preferred)
- Medical scheduling: 1 year (Preferred)
- Customer service: 2 years (Preferred)
Work Location: In person
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