Customer Service Professional

5 days ago


Hiawatha, Iowa, United States Berkshire Production Supply Full time

Company Overview

Berkshire Production Supply LLC is a leading supplier of industrial tools in the Midwest, operating over 40 locations and boasting more than 1,000,000 square feet of warehouse space.

We continuously expand our product offerings while guaranteeing responsive personal service and same-day shipping.


Position Responsibilities:

  • Process customer orders, changes, and returns according to established department policies and procedures.
  • Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
  • Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email.
  • Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
  • Partner with the sales team and other internal teams to meet & exceed our customers' service expectations.
  • Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified.

Salary Range: $45,000 - $65,000 per year, based on location and experience. The salary range is competitive and takes into account the company's commitment to providing a superior work environment and opportunities for growth.



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