Customer Service Representative Specialist

5 days ago


Hiawatha, Iowa, United States Berkshire Production Supply Full time
Company Overview:
PTSolutions is the leading supplier of industrial tools in the Midwest and one of the top 100 distributors in the United States. With more than 40 locations throughout the country and over 1 million square feet of warehouse space, we are continuously expanding our product offerings while guaranteeing responsive personal service and same-day shipping.

Salary:$45,000 - $60,000 per year, depending on experience.

Job Description:
We are seeking a Customer Service Representative to join our team at our Hiawatha, IA facility. As a liaison between external and internal parties, you will provide product information, answer questions, and resolve issues with accuracy and efficiency. You will work closely with the sales team and other internal teams to meet and exceed customer service expectations.

Responsibilities:
  • Process customer orders, changes, and returns according to established department policies and procedures.
  • Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
  • Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes and product information via phone and email.
  • Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
  • Partner with the sales team and other internal teams to meet and exceed our customers' service expectations.

Requirements:
To be successful in this position, you must have excellent communication skills, including verbal, written, and interpersonal. You should be proficient in using Windows computers and Microsoft Outlook, Excel, and Teams. Strong problem-solving and deductive reasoning skills are also required. Additionally, you must have a customer-centric attitude and a desire to grow with and contribute to a customer-focused company.

Benefits:
We offer a competitive salary, flexible schedule, paid holidays, paid vacation, attendance awards, overtime eligibility, growth opportunities locally and nationally, tuition reimbursement, 401(k) with company match, PPO medical, vision, and company-paid dental, company-paid short-term disability, long-term disability, life insurance, EAP, voluntary employee/spouse/child life insurance, accident, hospital indemnity, critical illness insurance.

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