Representative, Group Reservations

2 weeks ago

Las Vegas, United States Resorts World Las Vegas Full time
Summary Statement:

The Group Reservations Representative effectively communicates housing needs between group contacts and the hotel. Their primary duty is to execute contractual obligations with a sense of urgency while establishing lasting working relationships with clients, thus ensuring satisfaction and future partnerships.

Primary Job Duties: - Includes, but is not limited to:
  • Execute contractual obligations such as inputting accurate inventory, rates, reviewing concessions, while monitoring groups pace and pick up.
  • Proactively balancing room types, uploading rooming lists, processing changes and cancellations.
  • Work closely with internal departments to execute requests from clients such as, Sales, Revenue, Catering Conferences, Accounts Receivable, Housekeeping, and all Front Office areas.
  • Assist with all Passkey functions internally and with external clients.
  • Responsible for addressing any internal and external challenges to mitigate client/attendee impact via all channels.
  • Update and track changes to group blocks as directed by Sales, Revenue, Convention Services Manager and Group Reservations Management.
  • Execute all reporting needs for the group such as rooming lists, no shows, and pick up reports.
  • Ensure all Resorts World core values and property and department standards are implemented and applied.
  • Obtain and maintain position-specific licensing.
  • Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
  • Other duties as assigned.
Qualifications: Includes but is not limited to:
  • Ability to work varied shifts, including nights, weekends, and holidays.
  • Maintain a polished and well-groomed appearance and demeanor.
  • Ability to effectively communicate in English.
  • Excellent customer service skills while demonstrating ability to multi-task in a fast-paced environment.
  • Working knowledge of Microsoft Office applications.
Preferred:
  • Working knowledge of Opera, and Passkey.
  • Previous experience in a large, luxury resort setting.
Minimum Education and Experience:
  • At least 21 years of age.
  • High School Diploma or equivalent.
  • Minimum of one year experience in Group Reservations, Front Desk and/or VIP Services in Hospitality.
Certificates, Licenses, Regulations:
  • Proof of eligibility to work in the United States.
Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Work is typically performed in an office environment.
  • Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
  • Prolonged sitting/standing.
  • Bending and reaching.
  • Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs.
  • Eye/hand coordination.
  • Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.

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