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Customer Engagement Representative

2 months ago

Covington, Louisiana, United States Pelican State Credit Union Full time

Member Service Representative

Join a dynamic team at Pelican State Credit Union as a Member Service Representative. We are seeking an enthusiastic individual who embodies our commitment to exceptional member service.

Role Overview:

The Member Service Representative will serve as the primary point of contact for our members, providing assistance with a variety of financial needs. This position requires a proactive approach to service, ensuring that each member receives personalized attention and support.

Key Responsibilities:

  • Process loan applications and manage them through to completion.
  • Maintain current knowledge of financial products, including IRAs.
  • Review member accounts and consumer reports to identify opportunities for cross-selling services.
  • Meet and exceed monthly sales targets while providing outstanding service.

Qualifications:

The ideal candidate will possess a positive attitude, strong problem-solving skills, and a background in financial services, including experience in teller or lending roles. A high school diploma or equivalent is required, along with a minimum of two years of relevant experience.

Benefits:

Our full-time employees enjoy a comprehensive benefits package, including:

  • Medical, dental, vision, and life insurance.
  • Paid vacation and sick leave.
  • Tuition reimbursement program.
  • 401K with employer matching and additional contributions.
  • 14 paid holidays and unlimited coffee.

At Pelican State Credit Union, we are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. We believe that our unique backgrounds and perspectives enhance our ability to serve our members effectively.

Equal Opportunity Employer:

Pelican State Credit Union is an Equal Opportunity Employer and maintains a drug-free workplace. We are dedicated to creating a safe and inclusive environment for all employees.