Customer Service Eligibility Specialist

3 weeks ago


Miami, Florida, United States Oklahoma Human Services Full time

We are seeking a highly skilled Customer Service Eligibility Specialist to join our team at Oklahoma Human Services. This is an exciting opportunity for individuals who are passionate about providing world-class service to clients.

Salary: The estimated salary range for this position is $37,440 - $40,248 per year, depending on the level of experience and qualifications.

About the Role:

This role requires a customer-focused individual who can provide excellent service to clients via phone, email, and online platforms. As a Customer Service Eligibility Specialist, you will be responsible for interviewing clients, processing electronic applications and renewals, and interpreting and applying policy and procedures.

Responsibilities:

  • Provide first contact resolution for clients through our virtual eligibility center or online platforms.
  • Interview clients to determine their eligibility for various programs.
  • Process electronic applications and renewals in a timely and efficient manner.
  • Interpret and apply policy and procedures to ensure accurate decision-making.
  • Maintain accurate documentation of casework.
  • Work independently to perform complex tasks.

Requirements:

  • A minimum of two years of clerical office work experience, or an equivalent combination of education and experience.
  • Ability to interpret and apply policy and procedures accurately.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.

Benefits:

Oklahoma Human Services offers a comprehensive benefits package, including medical, dental, and vision insurance, retirement plan, and paid time off.

About Oklahoma Human Services:

Oklahoma Human Services is a leading provider of human services in Oklahoma. Our mission is to improve the lives of Oklahomans by providing high-quality services that promote self-sufficiency and well-being.



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