Customer Service Eligibility Specialist
3 weeks ago
We are seeking a highly skilled Customer Service Eligibility Specialist to join our team at Oklahoma Human Services. This is an exciting opportunity for individuals who are passionate about providing world-class service to clients.
Salary: The estimated salary range for this position is $37,440 - $40,248 per year, depending on the level of experience and qualifications.
About the Role:
This role requires a customer-focused individual who can provide excellent service to clients via phone, email, and online platforms. As a Customer Service Eligibility Specialist, you will be responsible for interviewing clients, processing electronic applications and renewals, and interpreting and applying policy and procedures.
Responsibilities:
- Provide first contact resolution for clients through our virtual eligibility center or online platforms.
- Interview clients to determine their eligibility for various programs.
- Process electronic applications and renewals in a timely and efficient manner.
- Interpret and apply policy and procedures to ensure accurate decision-making.
- Maintain accurate documentation of casework.
- Work independently to perform complex tasks.
Requirements:
- A minimum of two years of clerical office work experience, or an equivalent combination of education and experience.
- Ability to interpret and apply policy and procedures accurately.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
Benefits:
Oklahoma Human Services offers a comprehensive benefits package, including medical, dental, and vision insurance, retirement plan, and paid time off.
About Oklahoma Human Services:
Oklahoma Human Services is a leading provider of human services in Oklahoma. Our mission is to improve the lives of Oklahomans by providing high-quality services that promote self-sufficiency and well-being.
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