Bilingual Customer Service Representative
3 weeks ago
Job Summary:
We are seeking a highly skilled and multilingual Customer Service Representative to join our team at Addison Group. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, handling a high volume of customer inquiries, and resolving complex issues in a timely and professional manner.
Key Responsibilities:
- Customer Support: Provide top-notch customer service to our clients, responding to their inquiries and resolving their issues in a timely and professional manner.
- Issue Resolution: Escalate complex issues to senior team members and work collaboratively to resolve them.
- Communication: Develop and maintain effective communication with clients, colleagues, and other stakeholders.
- Quality and Productivity: Strive for quality and productivity in all tasks, meeting or exceeding performance metrics.
Qualifications:
- Experience: 2+ years of call center experience or equivalent customer-facing role.
- Language Skills: Fluency in Spanish (written and verbal) and excellent communication skills.
- Education: Bachelor's degree preferred.
Skills:
- Communication: Exceptional communication, interpersonal, and problem-solving skills.
- Adaptability: Ability to adapt to a fast-paced environment and prioritize tasks effectively.
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