Retail Department Coordinator

1 week ago

Bolivar, Missouri, United States HomeGoods Full time
Job Summary

We are seeking a highly motivated and organized Department Coordinator to join our Retail team at HomeGoods. As a key member of our store operations, you will be responsible for promoting a Highly Satisfied customer experience, driving customer loyalty, and leading a high-performing team.

Key Responsibilities
  • Promote a Highly Satisfied customer experience through excellent customer service and a positive store environment.
  • Drive customer loyalty through programs and initiatives, ensuring a strong customer retention rate.
  • Address customer concerns and issues promptly, providing a resolution-focused approach.
  • Update Associates on current customer experience feedback, goals, and company initiatives, ensuring a cohesive team effort.
  • Train and mentor all Associates on Policies and Procedures, ensuring a high level of knowledge and compliance.
  • Provide recognition and constructive feedback on cashier performance, promoting a culture of continuous improvement.
  • Maintain and monitor cash controls, including change fund, to ensure accurate and efficient transactions.
  • Adhere to all labor laws and meal and break period policies, ensuring a fair and safe work environment.
  • Assign registers and coordinate breaks to ensure optimized coverage at the frontline and sales floor.
  • Audit and approve paperwork, ensuring accuracy and compliance.
  • Maintain cleanliness, recovery, and organizational standards throughout the frontline, promoting a positive store image.
  • Monitor all frontline equipment, communicating issues to management to ensure prompt resolution.
  • Execute and adhere to Company directives, ensuring a cohesive and compliant team effort.
  • Maintain and uphold merchandising standards within the queue-line, promoting a visually appealing store environment.
  • Adhere to all operational, merchandise, and loss prevention policies and procedures, ensuring a secure and efficient store operation.
  • Ensure proper and timely handling of damages and Mark out of Stock, minimizing losses and maximizing sales.
  • Promote a safe environment, reporting any type of safety hazard in the store, and ensuring a safe work environment for all Associates.
  • Other duties as assigned.
Requirements
  • High School graduate or equivalent degree preferred.
  • Available to work flexible schedule, including evenings and weekends.
  • Able to work as a team member, promoting a collaborative and supportive work environment.
  • Excellent interpersonal skills, with the ability to communicate effectively with Associates and customers.
  • Exceptional customer service skills, with a focus on providing a positive and personalized experience.
  • Able to lift heavy merchandise with/without reasonable accommodations.
  • Able to train and provide direction to others, promoting a culture of continuous learning and growth.
  • Able to run a register/handle money, with a focus on accuracy and efficiency.
  • Must be able to handle confidential information with discretion.
  • Experience as a coordinator or previous retail/supervisory experience preferred.
Benefits

HomeGoods offers a comprehensive benefits package, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more. Those who meet service or hours requirements are also eligible for 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance.

This position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Applicants with arrest or conviction records will be considered for employment.

At HomeGoods, we embrace the unknown⁠ - with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.

Discover Different means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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