Patient Care Coordinator Associate
4 weeks ago
At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Patient Care Coordinator Associate, you'll play a vital role in supporting our mission by providing exceptional patient care and service.
Key Responsibilities:- Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
- Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
- Obtains and verifies patient information, confirming signatures are on file and photocopies/scans documents as needed
- Provides patients with financial responsibility information and collects patient liabilities, documents amounts in the appropriate fields, and balances the cash box daily
- Works with partnering departments to ensure all aspects of the patient's encounter are completed as needed
- Provides wayfinding instructions and assists with hospital information as requested
- Coordinates patient admission needs, bed assignments, and tracking boards where applicable
- Meets or exceeds audit accuracy standards and works worklists and error reports timely
- High School Diploma / GED (or higher)
- Must be 18 years of age or older
- 1+ years of previous customer service experience in an office setting or professional work environment
- Beginner level of proficiency with Microsoft Office Products
- Ability to work 1 Holiday per year
- Experience in a medical office or hospital admitting/registration office
- Knowledge of medical terminology
- Experience with electronic medical records system
- Excellent customer service skills
- Excellent written and verbal communication skills
- Demonstrated ability to work in fast-paced environments
We offer a collaborative environment that strives for excellence, nurtures respect, and ensures high-quality care delivery to our patients. If you're passionate about delivering exceptional patient care and service, we encourage you to apply for this role.
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