Patient Care Coordinator Associate

4 weeks ago


Bolivar, Missouri, United States UnitedHealth Group Full time

At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Patient Care Coordinator Associate, you'll play a vital role in supporting our mission by providing exceptional patient care and service.

Key Responsibilities:
  • Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
  • Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
  • Obtains and verifies patient information, confirming signatures are on file and photocopies/scans documents as needed
  • Provides patients with financial responsibility information and collects patient liabilities, documents amounts in the appropriate fields, and balances the cash box daily
  • Works with partnering departments to ensure all aspects of the patient's encounter are completed as needed
  • Provides wayfinding instructions and assists with hospital information as requested
  • Coordinates patient admission needs, bed assignments, and tracking boards where applicable
  • Meets or exceeds audit accuracy standards and works worklists and error reports timely
Requirements:
  • High School Diploma / GED (or higher)
  • Must be 18 years of age or older
  • 1+ years of previous customer service experience in an office setting or professional work environment
  • Beginner level of proficiency with Microsoft Office Products
  • Ability to work 1 Holiday per year
Preferred Qualifications:
  • Experience in a medical office or hospital admitting/registration office
  • Knowledge of medical terminology
  • Experience with electronic medical records system
Soft Skills:
  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Demonstrated ability to work in fast-paced environments

We offer a collaborative environment that strives for excellence, nurtures respect, and ensures high-quality care delivery to our patients. If you're passionate about delivering exceptional patient care and service, we encourage you to apply for this role.



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