Technical Support Lead
4 days ago
About the Job: We are seeking a Technical Support Lead to join our team at St. Mary's Food Bank. As a key member of our IT department, you will be responsible for providing technical support and leading IT projects.
Salary: $83,000 per annum
Job Requirements: The Technical Support Lead will have a strong background in IT infrastructure, including installation, configuration, and maintenance of software and hardware. This individual will also have experience with Active Directory, M365/O365, and cybersecurity best practices.
- Main Responsibilities:
- Lead IT projects and provide technical support to staff.
- Manage, monitor, and maintain the file servers, data storage environment, and system performance.
- Monitor network for possible network operational or security risks.
- Troubleshoot and resolve system and application issues in a timely manner.
- Employ the latest security protocols.
- Maintain comprehensive documentation of system configurations, procedures, and changes.
- Provide high-level and service-oriented support to all of St. Mary's staff.
- Strong knowledge of SaaS-based applications.
- Ability to receive business requirements from other departments and translate those into IT requirements.
- In-depth understanding of Cybersecurity best practices.
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