Technical Support Lead

4 days ago


Phoenix, Arizona, United States St. Mary's Food Bank Full time

About the Job: We are seeking a Technical Support Lead to join our team at St. Mary's Food Bank. As a key member of our IT department, you will be responsible for providing technical support and leading IT projects.

Salary: $83,000 per annum

Job Requirements: The Technical Support Lead will have a strong background in IT infrastructure, including installation, configuration, and maintenance of software and hardware. This individual will also have experience with Active Directory, M365/O365, and cybersecurity best practices.

  • Main Responsibilities:
  • Lead IT projects and provide technical support to staff.
  • Manage, monitor, and maintain the file servers, data storage environment, and system performance.
  • Monitor network for possible network operational or security risks.
  • Troubleshoot and resolve system and application issues in a timely manner.
  • Employ the latest security protocols.
  • Maintain comprehensive documentation of system configurations, procedures, and changes.
  • Provide high-level and service-oriented support to all of St. Mary's staff.
  • Strong knowledge of SaaS-based applications.
  • Ability to receive business requirements from other departments and translate those into IT requirements.
  • In-depth understanding of Cybersecurity best practices.


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