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Maintenance Operations Manager

2 months ago

Easton, Massachusetts, United States Jones Street Residential Full time
Job Summary

We are seeking a highly skilled Maintenance Supervisor to join our team at Jones Street Residential. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day functioning of our residential properties.

Key Responsibilities
  • Lead by example and demonstrate a strong commitment to our company's core values and culture.
  • Support the property team in daily operational matters, ensuring that our properties meet the highest standards of quality and service.
  • Forecast expense needs and contribute to the annual budget planning and long-term capital planning processes.
  • Manage the financial performance of the property, ensuring that we meet our established budget targets.
  • Identify areas for improvement and communicate suggestions to enhance efficiency, expense savings, productivity, and revenue-generating ideas.
  • Report any difficulties or concerns to senior management, ensuring that we address any issues promptly and effectively.
  • Oversee the management of resident and property service requests, ensuring that work is completed to the highest standards and within agreed timelines.
  • Utilize feedback to improve standard operating procedures and customer service, ensuring that we consistently deliver an exceptional resident experience.
  • Periodically inspect work performed by maintenance team members, contractors, and vendors to ensure that it meets quality standards and specifications.
  • Maintain adequate inventory of spare maintenance materials and work with the community manager to order supplies and tools as needed.
  • Complete monthly preventative maintenance procedures, including routine property inspections and addressing any risks or issues promptly.
  • Conduct regular team safety meetings, staying up-to-date on all OSHA and other safety-related laws and requirements to ensure property compliance.
  • Demonstrate excellent customer service and interpersonal communication skills, effectively interacting with residents, clients, team members, and other business contacts.
  • Lead, develop, and train staff to meet established goals, ensuring that our team is equipped to deliver exceptional results.
  • Assist with staff development, including interviews, coaching, counseling, and teaching to ensure that proper procedures are followed.
  • Troubleshoot and repair HVAC, plumbing, electric, major appliances, and all other systems on property, handling tile work, carpentry, and drywall repairs as needed.
  • Participate in on-call emergency rotation and respond to emergencies after hours as required.
Requirements
  • Five to seven years of experience in property maintenance management, other building maintenance, or a related trade.
  • General contractors license preferred; licenses and/or certifications for HVAC, mold, asbestos removal, pool operation, electrician, construction, etc. preferred.
  • Employment history demonstrating the application and usage of mechanical, electrical, plumbing, and/or HVAC maintenance and repair techniques.
  • Demonstrated management and supervisory skills necessary to lead, direct, evaluate, and mentor subordinate and peer employee staff.
  • Experience creating and managing a budget and/or P&L.
  • Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal, financial, and human resources documents, create and make presentations to senior management and staff.
  • Demonstrated proficiency in word processing, spreadsheet, and database management programs to complete required reports and employment documents.
  • Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages to complete financial records, budgets, and other fiscal reporting information.
  • Proficiency with industry software, apps, and computer programs, Yardi experience highly preferred.
  • Outstanding communication skills, both written and verbal.
  • Must have a valid driver's license and a reliable form of transportation.
Benefits
  • Medical, Dental & Vision (100% covered by employer)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Parental Leave
  • Short Term & Long-Term Disability

Jones Street Residential Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.

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