Restaurant Operations Manager

2 weeks ago


Easton, Pennsylvania, United States Friendly's Full time
Restaurant General Manager

The General Manager is responsible for the overall success of the restaurant, ensuring seamless execution of daily operations, and delivering exceptional guest experiences.

Key Responsibilities:
  • Operational Excellence: Manage daily restaurant operations, focusing on flawless execution, profit growth, and guest satisfaction.
  • Labor Scheduling: Optimize staffing levels to provide excellent service, adhering to Friendly's hiring methods and standards.
  • Food Cost Control: Monitor and control food costs, conducting monthly inventory and key item inventory, and adhering to Friendly's standard operating procedures.
  • Food Safety and Quality: Ensure proper execution of all Friendly's food handling procedures and recipes.
  • Revenue Management: Review weekly and monthly P&L statements, and develop action plans to drive revenue growth.
  • Crew Development: Provide training and certification programs, orientation, and onboarding paperwork, and retain team members through engagement, feedback, and development.
  • Recruitment and Selection: Attract and select top talent, ensuring a strong team culture.
  • Service and Marketing: Drive guest feedback scores and develop local store marketing initiatives.
  • Maintenance and Repair: Monitor service, source bids, and approve invoices for payment.
Requirements:
  • Experience: Minimum of three (3) years of restaurant management experience, with a proven track record of achieving results and building successful teams.
  • Education: High school graduate or GED equivalent.


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