Restaurant Operations Manager
4 weeks ago
Restaurant General Manager Job Description
The General Manager is responsible for the overall success of the restaurant, ensuring flawless execution, increasing profit, and enhancing the guest experience. Key responsibilities include:
- Restaurant Operations: Manage daily restaurant operations, focusing on efficiency, profitability, and guest satisfaction.
- Labor Scheduling: Achieve proper staffing levels to deliver excellent service, adhering to Friendly's hiring methods and standards.
- Food Cost Control: Monitor and control food costs, conducting monthly inventory and key item inventory, and adhering to Friendly's standard operating procedures.
- Food Handling and Recipes: Ensure proper execution of all Friendly's food handling procedures and recipes.
- Revenue Control: Review weekly and monthly P&L statements, identifying areas for improvement and implementing action plans.
- Crew Training and Certification: Provide orientation, onboarding, and training to new team members, ensuring they meet Friendly's standards.
- Recruitment and Selection: Attract, select, and retain top talent, promoting a positive work environment.
- Service and Marketing: Focus on guest feedback, scores, and action plans, as well as local store marketing initiatives.
- Maintenance and Repair: Monitor service, source bids, and approve invoices for payment, ensuring efficient operations.
Requirements
- Experience: Minimum of three years of restaurant management experience, with a proven track record of achieving results and building successful teams.
- Education: High school graduate or GED equivalent.
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